At a Glance
- Tasks: Help scientists solve problems and ensure laboratories run smoothly.
- Company: Join a dynamic company committed to innovation in the life sciences.
- Benefits: Home-based role with travel, competitive pay, bonuses, and comprehensive benefits.
- Other info: Opportunities for training and career growth in a supportive team culture.
- Why this job: Make a real impact in scientific discoveries while enjoying a flexible work environment.
- Qualifications: Degree in science or engineering and experience in service/support roles.
The predicted salary is between 36000 - 60000 £ per year.
As a Field Service Specialist with oneservice, you'll help our customers solve problems and enable scientists to make ground-breaking discoveries that improve quality of life. Your work will provide valuable insights and ensure laboratories operate smoothly and efficiently.
Your opportunity: Do you have experience as a Field Service Engineer working with instruments, or as an end user, and are you looking for a career outside the lab? Then this is your chance to join a growing and dynamic company!
We’re looking for you: We are seeking someone eager to continuously learn and driven to understand and resolve customer issues. You'll provide excellent customer service to support and contribute to the success of our clients. You should be located around Bristol to London.
- Provide technical and application support to customers and colleagues in the life science field, diagnostics, pharmaceutical, energy, R&D, environmental, and biomedical sectors.
- Field Service work in Ireland and possibly in Europe, assisting customers with various product solutions.
- Work with small and large chromatography systems in pharmaceutical environments.
- Install and optimize hardware/software/network products, perform maintenance and repairs, and deliver end-to-end solutions.
- Train users on configuration, and optimal use of the advanced features of our systems and software.
- Participate regularly in high-quality training to stay up-to-date with our products.
- Utilize the oneservice Mobile solution for effective information sharing and to increase efficiency.
- Build and maintain positive customer relationships, representing oneservice positively in all customer interactions.
Our offer: A home-based role with approximately 80% travel, typically four days per week away from home, occasionally with overnight stays (company car provided, also for private use). Comprehensive training and development opportunities to become the best in your field. Attractive compensation and benefits package, including bonuses, life insurance, pension, healthcare, employee assistance programs, vacation, and company events.
What you bring: A degree in a science or engineering discipline (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology). Experience in service and support in a similar position in Life Science or Diagnostics or Medical Device Industry. Strong knowledge of analytical techniques and method development is a benefit. Problem-solving skills and experience with instrument data analysis software. Motivation to learn, enjoy working remotely, and visiting customers on-site. Excellent written and verbal communication skills in English. Strong attention to detail and process-oriented, ensuring quality standards and aligning customer expectations with business needs.
Why oneservice? We are committed to a healthy work environment that inspires teamwork and innovation within a global scientific community. Here, everyone can reach their full potential in a company that offers a flexible work environment and prioritizes your well-being.
Equal opportunity: oneservice is an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected categories under all applicable laws.
Field Service Specialist (m/f/d)- United Kingdom, Bristol employer: oneservice
Oneservice is an exceptional employer, offering a dynamic work environment for Field Service Engineers in the vibrant UK life sciences sector. With a strong emphasis on employee development through comprehensive training and a generous benefits package, we foster a culture of collaboration and innovation. Our home-based setup combined with travel opportunities allows you to build meaningful client relationships while enjoying the flexibility of your role.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Specialist (m/f/d)- United Kingdom, Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and engineering fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in customer service and technical support. Practice common interview questions to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. This will demonstrate your ability to think on your feet and provide excellent support to customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board with oneservice!
We think you need these skills to ace Field Service Specialist (m/f/d)- United Kingdom, Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the life sciences or engineering fields. We want to see how your background aligns with the role of a Field Service Specialist, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the opportunity at oneservice and how your problem-solving skills can help our customers. Keep it engaging and personal!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at oneservice
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to chromatography systems and analytical techniques. Be ready to discuss your experience in the life science or diagnostics field, as well as any specific instruments you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Think about specific challenges you've faced and how you approached them. This will demonstrate your ability to think critically and provide excellent customer service.
✨Emphasise Your Communication Skills
Since you'll be interacting with customers regularly, it's crucial to highlight your written and verbal communication skills. Practice explaining complex concepts in simple terms, as this will show your ability to train users effectively.
✨Demonstrate Your Eagerness to Learn
Express your motivation to continuously learn and adapt. Mention any relevant training or courses you've taken recently, and be prepared to discuss how you stay updated with industry trends and technologies.
