At a Glance
- Tasks: Provide 1st and 2nd line IT support to colleagues and students across various systems.
- Company: Join OneSchool Global, a leading global school with a collaborative IT team.
- Benefits: Enjoy competitive salary, 25 days leave, and a supportive work environment.
- Other info: Dynamic role with exposure to diverse technologies and career growth opportunities.
- Why this job: Make a real difference in tech support while developing your IT career.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands‑on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face‑to‑face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities
- Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
- Diagnose and resolve hardware, software, and basic network issues across end‑user devices
- Escalate more complex technical issues to senior engineers where appropriate
- Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
- Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
- Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
- Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
- Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
- Carry out routine maintenance tasks, software updates, and device lifecycle activities
- Maintain accurate documentation and contribute to knowledge base articles
- Support IT projects and system rollouts as required
About You
- Experience in a 1st or 2nd line IT support role or similar customer‑facing environment
- Strong troubleshooting skills with the ability to resolve issues efficiently
- Confident communicating with non‑technical users in a clear and professional manner
- Well organised, able to manage multiple tasks and priorities effectively
- Takes ownership of tickets through to resolution, ensuring a positive user experience
- Comfortable working both independently and as part of a team
- Good working knowledge of: Windows operating systems, Microsoft 365 (including Azure AD, Intune, Exchange)
- A proactive attitude and willingness to learn new technologies
- Committed to professionalism, data security, and safeguarding standards
What We Offer
- Competitive salary, laptop, and on‑site parking
- 25 days annual leave plus bank holidays
- Workplace pension and staff referral scheme
- A supportive, team‑focused working environment
- Exposure to a wide range of technologies and opportunities to develop your IT career
- Modern, well‑equipped office environment
About OneSchool Global
OneSchool Global is one of the world’s largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses. Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found. OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
1st / 2nd Line IT Support Analyst employer: OneSchool Global
OneSchool Global UK is an exceptional employer, offering a dynamic and collaborative work environment where IT Support Analysts can thrive. With a commitment to employee growth, you will have the opportunity to work with a diverse range of technologies while receiving competitive benefits such as 25 days of annual leave, a supportive team culture, and a modern office in Warwick. Join us to make a meaningful impact across our 23 campuses and develop your IT career in a role that promises variety and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OneSchool Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OneSchool Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OneSchool Global!
✨Direct Apply to OneSchool Global
Let's not forget to apply directly through the OneSchool Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st / 2nd Line IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OneSchool Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OneSchool Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OneSchool Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
