At a Glance
- Tasks: Design and deliver exceptional digital experiences for a greenfield digital bank.
- Company: Join OSB Group, a specialist mortgage lender and retail savings bank.
- Benefits: Competitive salary, annual bonus, 30 days leave, and enhanced family benefits.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences in a transformative environment.
- Qualifications: Experience in mobile-first UX/UI design and proficiency in Figma required.
The predicted salary is between 37000 - 47000 £ per year.
This is an exciting opportunity to join our growing Design & Research team within Transformation as we help shape the future of OSB Group. We're building a greenfield digital bank from the ground up, creating customer-centric experiences that will transform how customers interact with us and support the business's strategic ambitions.
Reporting to the Design Manager, you'll work alongside a talented and expanding team of designers and researchers, collaborating across Product, Technology, and the wider business to deliver innovative, insight-led digital experiences that make a real impact.
Location: This role can be based in Wolverhampton, Chatham, or London and operates under our hybrid working policy of three days a week in the office and two days working from home. Some travel between UK offices will be required.
As a UX/UI Designer, you'll play a key role in designing and delivering exceptional digital experiences across OSB Group's website journeys, spanning both customer-facing marketing experiences and more complex digital interactions. This is a hands-on design role where you'll work across the full design lifecycle, from discovery, research, and analytics through to interaction design, prototyping, testing, and final UI delivery.
You'll use customer insights and behavioural analytics to inform design decisions, creating intuitive, accessible, and customer-centred experiences that support both user needs and business objectives. Joining OSB Group during an exciting period of transformation, you'll have the opportunity to influence how customers discover, evaluate, and engage with our products and services within a regulated financial services environment.
This is a fantastic opportunity for a proactive, self-motivated individual to make a meaningful impact and help shape the future of our digital customer experience.
Your responsibilities will include:
- Designing end-to-end user journeys, including user flows, wireframes, prototypes, and high-fidelity UI for marketing and website experiences.
- Delivering both standard and more complex user journeys, applying design thinking methods to understand user and business needs, supporting and where required facilitating workshops.
- Balancing user needs, business goals, and technical constraints to create mobile-first, multi-channel customer experiences that drive engagement and conversion, while ensuring all designs meet accessibility and inclusive design standards (WCAG 2.2 AA).
- Working collaboratively in agile with cross-functional teams to understand problems, define scope, and improve customer journeys across touchpoints, reducing hand off issues.
- Contributing to discovery activities and design planning, using customer research and behavioural analytics to define problems, identify opportunities, and explore effective solutions.
- Defining and delivering UX research (e.g. usability testing, user interviews) and synthesising findings into clear insights that inform design decisions.
- Leading design system development, using and evolving components and patterns where needed, partnering with engineering to ensure accurate implementation and promote adoption.
We offer a base salary dependent on experience and location between £37,000- £47,000 and a competitive benefits package:
- Annual discretionary bonus opportunity: up to 15% of salary.
- 30 days annual leave.
- Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively.
- Enhanced family-focused benefits.
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
We are looking for talented individuals who have the experience and knowledge set out below:
- Demonstrable experience in mobile first UX/UI or product design, with ownership of end-to-end design work essential.
- Solid experience delivering both straightforward and more complex website journeys, contributing to user research and applying insights to design.
- Understanding of marketing journeys and funnel conversion optimisation.
- Hands-on and delivery-focused, proven skill of delivering practical user centred solutions with attention to detail.
- Strong proficiency in Figma (components, auto layout, variants, prototyping) essential.
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers.
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self. We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive. We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply. If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
UX/UI Designer in Wolverhampton employer: OneSavings Bank
At OSB Group, we pride ourselves on fostering a collaborative and engaging work environment that prioritises the well-being of our employees. As a Customer Service Assistant in our Hempstead Branch, you will not only enjoy a competitive salary and comprehensive benefits package, including enhanced family-focused benefits and private medical insurance, but also have the opportunity to grow your skills in a supportive team dedicated to delivering exceptional customer service. Join us in making a meaningful impact while enjoying a healthy work-life balance with generous leave policies and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land UX/UI Designer in Wolverhampton
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at OneSavings Bank for a UX/UI Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like OneSavings Bank before they go live!
We think you need these skills to ace UX/UI Designer in Wolverhampton
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX/UI Designer at OneSavings Bank, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work OneSavings Bank does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to OneSavings Bank. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at OneSavings Bank.
How to prepare for a job interview at OneSavings Bank
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with OneSavings Bank, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. OneSavings Bank might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at OneSavings Bank!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what OneSavings Bank is looking for.
