At a Glance
- Tasks: Lead the development of innovative savings propositions and enhance customer experiences.
- Company: Join OSB Group, a forward-thinking bank focused on community prosperity.
- Benefits: Competitive salary up to £60,000, annual bonus, and 28 days leave.
- Other info: Dynamic workplace with a commitment to diversity, equity, and professional growth.
- Why this job: Shape the future of banking while making a real impact on customers' lives.
- Qualifications: Experience in product management within regulated environments and strong project leadership skills.
The predicted salary is between 60000 - 60000 € per year.
About the team
At OSB Group, we’re passionate about helping our customers, colleagues and communities prosper. Our specialist savings brands play a vital role in delivering competitive, customer-focused products and experiences in a highly regulated market. We’re looking for a Senior Propositions Manager to work alongside the Transformation teams to lead the development and evolution of our savings propositions across the Group. This is a leadership role combining proposition strategy, customer insight and delivery expertise to shape and enhance our savings products, platforms and customer journeys. Working closely with the Group Head of Savings Propositions & Planning, you’ll help define and execute the strategic roadmap for the Group’s savings propositions, ensuring the successful delivery of new products, proposition enhancements and customer-focused initiatives across all brands, channels and platforms. These roles can be based from our Wolverhampton, Chatham, or London office, with occasional travel between OSB Group locations.
What you will be doing?
As Senior Propositions Manager, you will lead a small Savings Proposition team and act as a key strategic lead within the wider savings function. Responsibilities will include:
- Lead the development and delivery of compelling savings propositions aligned to brand strategy, customer needs and commercial growth objectives.
- Define and manage the proposition development roadmap, prioritising initiatives that deliver customer value, regulatory compliance and business outcomes.
- Act as the lead business representative within the Savings Transformation programme, ensuring proposition strategy is embedded into change delivery and strategic projects.
- Drive continuous improvement of customer journeys using customer insight, VoC, NPS and CSAT feedback to enhance products, propositions and experiences.
- Collaborate with senior stakeholders across Operations, Risk, Compliance, Change, Marketing and external partners to deliver proposition enhancements and BAU improvements.
- Monitor market, economic and customer trends, leading customer segment reviews to ensure propositions remain competitive, relevant and aligned to target audiences.
- Produce accurate reporting, dashboards and updates for senior leadership, identifying risks, opportunities and areas requiring action in a timely manner.
What's in it for you?
Base salary up to £60,000 dependant upon experience. Enhanced family-focused benefits. Annual bonus opportunity up to 15%. 28 days annual leave + bank holidays.
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We’re looking for individuals with the following experience and knowledge:
- Significant experience in a proposition or product management role within an FCA regulated business.
- Demonstrable experience leading complex projects and programmes across multiple stakeholders and locations.
- Strong experience working within Agile environments, with proven capability in delivering against competing priorities in a fast-paced setting and working with Product Owners to design and deliver exceptional customer experiences.
- Track record of building and maintaining strong stakeholder relationships with cross-functional collaboration and the ability to influence at all levels across the organisation.
- Excellent verbal, written and presentation skills with the ability to communicate complex concepts clearly.
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers. Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Senior Propositions Manager in Wolverhampton employer: OneSavings Bank
At OSB Group, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee well-being and professional development. As a Senior Propositions Manager, you will enjoy competitive benefits, including a base salary of up to £60,000, enhanced family-focused perks, and an annual bonus opportunity, all while contributing to our mission of helping customers, colleagues, and communities prosper. With flexible working arrangements and a commitment to inclusivity, OSB Group is an excellent employer for those seeking meaningful and rewarding careers in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Propositions Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OSB Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into OSB's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to our mission of helping customers and communities prosper.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led complex projects or improved customer journeys. We love hearing about real experiences that showcase your skills and impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Senior Propositions Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Senior Propositions Manager role. We want to see how you can contribute to our mission of delivering competitive, customer-focused products.
Showcase Your Leadership Skills:As this is a leadership role, don’t forget to emphasise your experience in leading teams and managing complex projects. We’re looking for someone who can inspire and drive change within our savings function.
Highlight Customer Insight Experience:Demonstrate your ability to use customer insights to enhance products and experiences. We value candidates who can leverage feedback to continuously improve customer journeys, so share any relevant examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at OSB Group!
How to prepare for a job interview at OneSavings Bank
✨Know Your Propositions
Before the interview, dive deep into OSB Group's savings propositions. Understand their current offerings and think about how you can enhance them. Be ready to discuss specific ideas that align with their brand strategy and customer needs.
✨Showcase Your Leadership Skills
As a Senior Propositions Manager, you'll be leading a team. Prepare examples of how you've successfully led projects in the past, especially in FCA regulated environments. Highlight your ability to manage multiple stakeholders and deliver results under pressure.
✨Emphasise Customer Insight
Customer insight is key in this role. Be prepared to discuss how you've used customer feedback, like VoC or NPS, to drive product improvements. Share specific instances where your insights led to successful proposition enhancements.
✨Prepare for Strategic Discussions
Expect to engage in strategic conversations about the future of savings propositions. Brush up on market trends and be ready to discuss how you would keep OSB Group's offerings competitive and relevant. Show that you can think critically about the direction of the business.
