At a Glance
- Tasks: Lead a team to ensure payment systems are reliable and secure while managing incidents.
- Company: Join OSB Group, a forward-thinking bank focused on innovation and employee well-being.
- Benefits: Enjoy a competitive salary, enhanced family benefits, annual bonuses, and 30 days leave.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Shape the future of payments in a dynamic environment with opportunities for growth.
- Qualifications: Experience in IT and banking, strong leadership skills, and knowledge of payment systems required.
The predicted salary is between 55000 - 60000 £ per year.
About the team
At OSB Group, our Technology function is central to delivering our strategy and supporting our purpose – helping more people securely achieve their ambitions. As we continue to strengthen and evolve our Payments support capability, we’re recruiting a IT Team Lead – Payments to oversee the day‑to‑day stability, performance and governance of our legacy core payment systems. This is a key operational leadership role, focused on ensuring our payment platforms remain reliable, secure and well‑managed, enabling colleagues across the business to serve customers with confidence. Reporting to the Lead Software Designer, you’ll lead a small dedicated support team responsible for triaging and resolving live system issues, managing incidents, and safeguarding the production environment. You’ll act as the primary point of contact for payment‑related queries, working closely with IT, business stakeholders and external suppliers to maintain service continuity and drive continual improvement. The role can be based from our Wolverhampton or Chatham offices with flexibility to operate across within our hybrid policy.
What you will be doing?
As the IT Team Lead for Payments you will help shape the future of our private cloud capabilities, introducing automation, standardisation, and modern engineering practices that enable our infrastructure to be consumed with the agility and consistency of public cloud. Your responsibilities will include:
- Lead the Payments support team, ensuring incidents and service requests are managed within agreed SLAs and communicated clearly to stakeholders.
- Safeguard the production environment by overseeing release management, ensuring only stable, tested changes are deployed.
- Monitor system health, track recurring issues, and drive long‑term fixes through effective problem management.
- Act as the primary technical contact for payment systems (including Bastian, Phoebus etc), supporting internal teams, external suppliers and key governance forums.
- Maintain accurate documentation, support audits, produce service reporting, and ensure compliance with risk, data governance and security policies.
- Line‑manage and develop your team, building capability, knowledge and a culture of continuous improvement.
What's in it for you?
- Base salary between £55,000 - £60,000 dependent upon experience
- Enhanced family-focused benefits
- Annual bonus opportunity up to 17.5%
- 30 days annual leave + bank holidays
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Significant experience in IT and banking or financial services environments.
- Strong working knowledge of UK payment standards and payment system operations (Direct Debit Expert, Bankline, CSERIES)
- Strong background in service desk, support or incident/problem management roles, with increasing leadership responsibility.
- Experience managing production incidents and communicating effectively with senior stakeholders.
- Team leadership experience, ideally across onshore/offshore teams.
- Proven experience in release management and payment systems support.
- A collaborative mindset, with the ability to work across teams, share knowledge and continuously improve how we work.
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self. We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive. We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply. If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.
Diversity, Equity & Inclusion
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you. Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
IT Team Lead Payments in Wolverhampton employer: OneSavings Bank
At OSB Group, we pride ourselves on fostering a collaborative and engaging work environment that prioritises the well-being of our employees. As a Customer Service Assistant in our Hempstead Branch, you will not only enjoy a competitive salary and comprehensive benefits package, including enhanced family-focused benefits and private medical insurance, but also have the opportunity to grow your skills in a supportive team dedicated to delivering exceptional customer service. Join us in making a meaningful impact while enjoying a healthy work-life balance with generous leave policies and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land IT Team Lead Payments in Wolverhampton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like OneSavings Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace IT Team Lead Payments in Wolverhampton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to OneSavings Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on OneSavings Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at OneSavings Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with OneSavings Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at OneSavings Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former OneSavings Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
