At a Glance
- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join OSB Group, a specialist mortgage lender and retail savings bank.
- Benefits: Competitive salary, enhanced family benefits, private medical insurance, and 28 days annual leave.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real difference by supporting customers and building relationships in your community.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English preferred.
The predicted salary is between 24500 - 30000 £ per year.
About the team
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. Please note that this is a fixed term contract for a period of 12 months.
What you will be doing?
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Hempstead Branch. Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting our vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked. This role involves interacting and supporting a varied cohort of customers and using your skills and knowledge to problem solve. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!
What's in it for you?
We offer a base salary dependent on experience from £24,500 and a competitive benefits package including:
- Enhanced family-focused benefits
- Access to Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
About us
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE’s or equivalent in Maths and English
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers. Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Customer Service Assistant - Tier 1 employer: OneSavings Bank
At OSB Group, we pride ourselves on fostering a collaborative and engaging work environment where our employees can thrive. As a Customer Service Assistant in our Hempstead Branch, you will enjoy a competitive salary, enhanced family-focused benefits, and access to private medical insurance, all while being part of a team dedicated to delivering exceptional customer service. With opportunities for personal growth and a commitment to diversity and inclusion, OSB Group is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Tier 1
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OSB Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. Head over to the OSB Careers page and submit your application there. It’s straightforward and ensures your application gets to the right people quickly!
We think you need these skills to ace Customer Service Assistant - Tier 1
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've built rapport with customers and handled their needs, especially in busy environments like ours!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experience and skills.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, like cash handling or supporting vulnerable customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with OSB Group!
How to prepare for a job interview at OneSavings Bank
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various scenarios, like dealing with a difficult customer or processing transactions accurately. Showing that you understand the importance of customer satisfaction will impress the interviewers.
✨Demonstrate Cash Handling Experience
Since this role involves cash handling, be prepared to talk about your previous experiences with managing cash and transactions. Share specific examples where you ensured accuracy and security, as this will highlight your reliability in a banking environment.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully resolved customer issues or improved a process. This role requires quick thinking and resilience, so demonstrating your ability to problem-solve under pressure will set you apart from other candidates.
✨Engage with the Company Values
Familiarise yourself with OSB Group's values and mission. During the interview, relate your personal values to theirs, especially around customer care and teamwork. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
