At a Glance
- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join OSB Group, a passionate mortgage lender and retail savings bank.
- Benefits: Competitive salary, enhanced family benefits, private medical insurance, and 28 days annual leave.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real difference by supporting customers and building relationships in your community.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English preferred.
The predicted salary is between 24550 - 30000 € per year.
About the team
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
What you will be doing?
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Canterbury Branch. Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting our vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked. The role involves interacting and supporting a varied cohort of customers and problem solving. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!
What's in it for you?
We offer a base salary dependent on experience from £24,550 and a competitive benefits package including:
- Enhanced family-focused benefits
- Access to Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
About us
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE’s or equivalent in Maths and English
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers. Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Customer Service Assistant employer: OneSavings Bank
At OSB Group, we pride ourselves on fostering a collaborative and engaging work environment where our employees can thrive. As a Customer Service Assistant in our Canterbury Branch, you will enjoy a competitive salary, enhanced family-focused benefits, and access to private medical insurance, all while being part of a team dedicated to delivering exceptional customer service. With opportunities for personal growth and a commitment to diversity and inclusion, OSB Group is an excellent employer for those seeking meaningful and rewarding careers in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OSB Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll get to explore all the fantastic benefits we offer while you’re at it!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you've built rapport with customers and handled various situations, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the Customer Service Assistant role.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention your experience with cash handling and processing transactions, as these are key aspects of the role we’re hiring for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the recruitment process. Plus, it’s super easy!
How to prepare for a job interview at OneSavings Bank
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to build rapport and how to handle various customer interactions, especially in a banking environment. Be ready to share examples from your past experiences that highlight your skills.
✨Familiarise Yourself with Banking Transactions
Get to grips with the types of transactions you'll be handling, like deposits, withdrawals, and account amendments. Knowing the ins and outs of these processes will not only impress your interviewers but also show that you're proactive and prepared.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Think about times when you had to think on your feet or support vulnerable customers. This will demonstrate your resilience and ability to work well under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
