Branch Quality Assurance Support Manager

The Branch Quality Assurance Manager is a Head Office based role within the Branch Network, supporting branch operations through independent quality assurance and risk oversight activities. The successful individual will play an important role in ensuring that controls are effective, risks are appropriately managed, and high standards of quality and compliance are maintained across all branch locations.

As a Branch Quality Assurance Manager, you will play a key role in strengthening the 1st line control environment by delivering independent assurance, strengthening control effectiveness, and driving continuous improvement across the branch network. You will provide insight, oversight, and constructive challenge to Branch teams, ensuring that risks are effectively managed and controls operate as intended. Working closely with Branch colleagues and wider Group functions, you will identify opportunities for improvement and support the delivery of consistent, high-quality outcomes across all locations.

Your responsibilities will include:

• Supporting Branch teams to monitor and accurately report L1 Quality Assurance KRI and KPI results within agreed SLAs
• Performing testing of material controls, ensuring risks are effectively managed and reported to Group functions
• Delivering independent on-site branch assurance reviews, including detailed reporting and supporting creation of Action plans that effectively address the root cause of issues
• Monitoring progress of open actions and support timely completion
• Identifying gaps in processes, controls, systems, and colleague knowledge, and driving improvements
• Raising, managing, and supporting the remediation of risk events and control failures
• Reviewing and enhancing control frameworks, audit checklists, and procedural documentation
• Producing and supporting KRI reporting and management information for governance forums and committees
• Providing constructive challenge, coaching, and feedback to colleagues to support continuous improvement
• Supporting internal and external audit activities, managing requests and ensuring timely delivery
• Operating within a structured risk and assurance programme, responding to trigger events and emerging risks
• Travelling to our 6 branch sites as and when required

We offer a base salary depending on experience from £31,000 – £33,000 and a competitive benefits package including enhanced family-focused benefits, hybrid-working, and an annual bonus opportunity.

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a branch-based banking or operational risk environment within financial services
• Strong knowledge of risk, control frameworks, and quality assurance processes
• Proficiency in Microsoft Office (particularly Excel)
• Ability to work independently, with strong organisation and high attention to detail
• Confident communicator with the ability to provide constructive feedback

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply by Thursday 25th June 2026. We want to bring out the best in you!

Diversity, Equity & Inclusion: Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress.