Senior Loans Operation Officer

Heritable Development Finance represents a joint venture between OSB Group and Heritable Capital Limited. Heritable’s core business is the funding of residential and mixed-use developments, working closely with developers and housing associations to understand their complex funding requirements.

We are looking for an experienced loan servicing professional to join our Loans Administration team. This role is responsible for the administration and servicing of development finance loans, ensuring all operational, payment, security, and compliance activities are managed accurately throughout the lifecycle of each facility.

The successful candidate will work closely with borrowers, solicitors, surveyors, and internal stakeholders to deliver a high standard of service and administration.

Your responsibilities will include:

• Servicing and administering a portfolio of development finance loans throughout their full lifecycle
• Processing loan transactions, including drawdowns, repayments, fees, and interest payments
• Reviewing surveyor reports and preparing stage payments for approval
• Ensuring loan conditions, security requirements, and supporting documentation are completed and maintained
• Liaising with borrowers, solicitors, surveyors, and internal teams to support ongoing loan servicing activities
• Opening, updating and maintaining loan accounts and records on the Phoebus system
• Completing customer due diligence (CDD) and other regulatory checks
• Monitoring loan performance and arrears, escalating issues where appropriate
• Reconciling loan and bank accounts and investigating any discrepancies
• Preparing and reviewing loan statements, redemption statements, and security release documentation
• Producing management information and supporting audit and reporting requirements
• Assisting with the collection of outstanding payments and the ongoing management of borrower accounts

What's in it for you?

We offer a competitive base salary ranging from £60,000 depending on experience and a competitive benefits package including:

• Annual discretionary bonus opportunity: up to 17.5%
• 30 days annual leave
• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
• Enhanced family-focused benefits
• Hybrid-working

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in loan administration, loan servicing, development finance, banking or a similar financial services environment is essential
• Strong attention to detail and a commitment to maintaining accurate records
• Good organisational skills with the ability to manage multiple priorities
• Confident using financial systems and processing transactions
• Strong communication and relationship-building skills
• Ability to work independently and as part of a team
• Experience using Phoebus would be advantageous, but is not essential

Next steps

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive of any individual reasonable support required.

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.