At a Glance
- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join OSB Group, a passionate mortgage lender and retail savings bank.
- Benefits: Competitive salary, private medical insurance, 28 days leave, and family-focused perks.
- Other info: Enjoy a collaborative environment with opportunities for personal growth.
- Why this job: Make a real difference by supporting customers and building relationships.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English preferred.
The predicted salary is between 24550 - 30000 € per year.
About the team
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
What you will be doing?
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Canterbury Branch. Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting our vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked.
The role involves interacting and supporting a varied cohort of customers and problem solving. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!
What's in it for you?
We offer a base salary dependent on experience from £24,550 and a competitive benefits package including:
- Enhanced family-focused benefits
- Access to Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE’s or equivalent in Maths and English
If this sounds like you, please apply now!
Customer Service Assistant in Kent employer: OneSavings Bank Plc
At OSB Group, we pride ourselves on fostering a collaborative and engaging work environment that prioritises employee well-being and growth. As a Customer Service Assistant in our Canterbury Branch, you will not only enjoy competitive benefits such as enhanced family-focused perks and private medical insurance but also have the opportunity to develop your skills while making a meaningful impact on our customers' financial journeys. Join us to be part of a team that values resilience, teamwork, and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OSB Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've built rapport with customers and handled their needs, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experience and qualifications.
Tailor Your Application:Take a moment to customise your application for the Customer Service Assistant role. Mention how your skills align with the responsibilities listed in the job description, like cash handling and supporting vulnerable customers.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info about our fantastic benefits there too!
How to prepare for a job interview at OneSavings Bank Plc
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various scenarios, like dealing with complaints or supporting vulnerable customers. This shows you understand the role and can think on your feet.
✨Showcase Your Cash Handling Skills
Since cash handling is a big part of the job, be prepared to talk about your previous experience with it. Share specific examples of how you've accurately processed transactions and managed cash in past roles to demonstrate your reliability.
✨Practice Building Rapport
In a busy branch environment, building rapport quickly is essential. Think of ways to connect with customers, such as using their names or showing empathy. Practising this with friends or family can help you feel more confident during the interview.
✨Be Ready for Teamwork Questions
The role requires working well in a team, so expect questions about collaboration. Prepare examples of how you've successfully worked with others in the past, highlighting your resilience and problem-solving skills to show you're a great fit for the team.
