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For Companies At a Glance
- Tasks: Support IT Service Continuity and disaster recovery strategies while managing key processes.
- Company: Join OSB Group, a forward-thinking bank focused on community and employee growth.
- Benefits: Enjoy hybrid working, enhanced family benefits, and an annual bonus opportunity.
- Why this job: Be part of a dynamic team shaping the future of banking with a focus on professional development.
- Qualifications: Experience in IT Service Management and strong stakeholder engagement skills are essential.
- Other info: We value diversity and encourage all backgrounds to apply, fostering an inclusive workplace.
The predicted salary is between 46000 - 56000 £ per year.
About the team
The IT Service Management team is responsible for helping to design, deliver, manage and improve the IT services provided by the IT team to the business. We are a large team operating from a number of sites, split into the three key areas of Service Assurance (tasked with protecting live IT services), Service Operations (tasked with delivering a quality service to end-users) and the Service Management Office (which provides service ownership and governance).
What you will be doing?
In this role, you will assist the Head of IT Service Continuity in defining the IT service continuity and disaster recovery strategy and policy. This includes providing support, enforcing adherence to policy and understanding technology and business requirements, as well as delivering the Service Continuity Management processes. In addition, this role includes service continuity risk management, disaster recovery (DR) management, and relationship management with senior stakeholders.
Your responsibilities will include…
- Supporting the Head of IT Service Continuity in all aspects of IT Service Continuity, including assisting in designing, maintaining and developing the following key areas:
-
- IT Service Continuity Plan
- IT Disaster Recovery Plans, Policy and DR Invocation Guidelines
- IT Service Continuity Strategy and processes
- Index of Disaster-Relevant Information
- Supporting the wider IT response to major incidents and help lead any situation that requires IT service continuity management process invocation. Work with IT Service Owners, IT Senior Management and Operational Resilience to ensure effective coordination and execution of necessary ITSCM response activities. Support root cause analysis and documentation of in-scope Major Incident Reviews as appropriate.
- Acting in a consultative capacity for the Architectural Management and Technical Management practices, advising on best-practice and attending TDA meetings to provide support and advice; reviewing high- and low-level design documentation to ensure that it adheres to the Group IT Disaster Recovery Policy.
- Working with IT Service Owners to ensure Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs) and availability targets are appropriately set and documented in Service Level Agreements, validating that these are achievable in line with the IT continuity test plans.
What’s in it for you?
We offer a base salary of £53000 – £64000 dependent on experience and a competitive benefits package including:
- Enhanced family-focused benefits
- Hybrid-working (3 days in the office, 2 days working from home)
- Annual bonus opportunity
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous work experience of IT Service Management in an ITIL v3 or v4 environment
- Experience in engaging and influencing senior stakeholders, incorporating verbal and written expertise
- Intermediate knowledge of financial regulatory requirements in regards to technology and operational resilience
- ITIL 3 Foundation or above is essential
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide.
Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
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IT Continuity Manager employer: OneSavings Bank Plc
Contact Detail:
OneSavings Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Continuity Manager
✨Tip Number 1
Familiarise yourself with ITIL v3 or v4 frameworks, as this role heavily relies on IT Service Management principles. Consider joining online forums or local meetups to discuss best practices and gain insights from others in the field.
✨Tip Number 2
Build your network by connecting with professionals who work in IT service continuity or disaster recovery. Engaging with them on platforms like LinkedIn can provide you with valuable information about the role and the company culture at OSB Group.
✨Tip Number 3
Prepare to discuss your experience in engaging and influencing senior stakeholders during the interview. Think of specific examples where you've successfully communicated complex ideas or policies to non-technical audiences.
✨Tip Number 4
Research OSB Group's current IT service continuity strategies and any recent incidents they may have faced. This knowledge will not only help you understand their needs but also demonstrate your genuine interest in the role during your discussions.
We think you need these skills to ace IT Continuity Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management, particularly within an ITIL environment. Emphasise your skills in engaging with senior stakeholders and any specific achievements related to service continuity or disaster recovery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience with IT Service Continuity and risk management.
Showcase Relevant Certifications: If you have ITIL 3 Foundation or higher, make sure to mention this prominently in your application. Highlight any other relevant certifications or training that demonstrate your expertise in IT service management and operational resilience.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with disaster recovery plans and service continuity strategies. Be ready to provide examples of how you've successfully managed these processes in previous roles.
How to prepare for a job interview at OneSavings Bank Plc
✨Understand IT Service Continuity
Make sure you have a solid grasp of IT service continuity concepts and practices. Familiarise yourself with the IT Service Continuity Plan, Disaster Recovery Plans, and how they align with business needs. This knowledge will help you demonstrate your expertise during the interview.
✨Prepare for Stakeholder Engagement
Since the role involves engaging with senior stakeholders, practice articulating your ideas clearly and confidently. Think of examples from your past experiences where you've successfully influenced or collaborated with senior management, as this will showcase your communication skills.
✨Showcase Your ITIL Knowledge
As ITIL 3 Foundation or above is essential, be prepared to discuss how you've applied ITIL principles in your previous roles. Highlight specific instances where you've improved service management processes or contributed to operational resilience.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled major incidents in the past. Prepare examples that illustrate your ability to conduct root cause analysis and implement effective solutions. This will show your potential employer that you can manage crises effectively.
