At a Glance
- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join a leading bank committed to superior customer experiences.
- Benefits: Competitive salary, private medical insurance, 28 days leave, and family-focused perks.
- Other info: Fixed term contract with opportunities for personal growth and inclusivity.
- Why this job: Make a real difference by helping customers achieve their savings goals.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English.
The predicted salary is between 24500 - 24500 £ per year.
About the team
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. Please note that this is a fixed term contract for a period of 12 months.
What you will be doing?
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Hempstead Branch. Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting our vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint.
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked. This role involves interacting and supporting a varied cohort of customers and using your skills and knowledge to problem solve. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!
What's in it for you?
We offer a base salary dependent on experience from £24,500 and a competitive benefits package including:
- Enhanced family-focused benefits
- Access to Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE’s or equivalent in Maths and English
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Customer Service Assistant - Tier 1 in Gillingham employer: OneSavings Bank Plc
At OSB, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee growth. As a Customer Service Assistant in our Hempstead Branch, you will enjoy a competitive salary, enhanced family-focused benefits, and access to private medical insurance, all while working in a dynamic environment that prioritises customer satisfaction and teamwork. With opportunities for professional development and a commitment to work-life balance, including time back in lieu for Saturday shifts, OSB is dedicated to fostering a rewarding career for all its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Tier 1 in Gillingham
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially with vulnerable customers. Role-playing with a friend can help you feel more confident when discussing your approach during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Tier 1 in Gillingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've built rapport with customers and handled their needs, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experience and qualifications.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description, especially around cash handling and supporting vulnerable customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OneSavings Bank Plc
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in a customer-facing role, especially how you handled difficult situations or complaints. This will show that you understand the importance of providing a superior customer experience.
✨Familiarise Yourself with Banking Transactions
Since you'll be processing various banking transactions, it’s crucial to understand the basics of deposits, withdrawals, and account amendments. Prepare to answer questions about these processes and maybe even share a time when you successfully managed a transaction under pressure.
✨Demonstrate Your Problem-Solving Skills
In this role, you'll need to support a varied cohort of customers. Think of examples where you've identified a problem and come up with a solution. This could be anything from resolving a customer complaint to helping someone navigate a complex issue.
✨Show Your Team Spirit
The job requires working well in a team, so be prepared to discuss how you collaborate with others. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your resilience and teamwork skills.
