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- Tasks: Manage asset finance collections and support customers through proactive communication.
- Company: Join a dynamic team at InterBay Asset Finance, part of OSB Group.
- Benefits: Competitive salary, hybrid working, annual bonus, and family-focused benefits.
- Why this job: Make a real difference by helping customers while growing your expertise in finance.
- Qualifications: 2+ years in collections or arrears role, with strong communication skills.
- Other info: Inclusive workplace committed to professional development and employee well-being.
The predicted salary is between 32000 - 38000 £ per year.
About the team
InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business’ potential. Treating every case with respect, with the aim to take as much hassle away as possible. We are looking for a Collections Assistant with experience in Asset Finance to join our small, close‑knit team at InterBay Asset Finance. In this role, you will play a key part in managing and taking ownership of the timely collection of asset finance arrears by maintaining a proactive collections strategy that supports InterBay Asset Finance’s goals and contributes to our continued growth.
What you will be doing?
As Collections Assistant you will play a key role in supporting customers while protecting the bank's security, pro‑actively managing the asset finance portfolio, taking prompt action when accounts go into arrears. You will contact the customers by various contact methods including telephone calls, texting and written correspondence to obtain payment of the arrears and seek an understanding of the customers' financial situation assessing the most appropriate course of action which balances the customers’ needs with OSB’s responsibilities.
If you enjoy problem‑solving and purposeful communication, this challenging yet highly rewarding role will give you the chance to make a real difference by supporting customers through difficult times to find the best outcomes, whilst growing your expertise in a specialist area of financial services.
Your responsibilities will include…
- Taking proactive responsibility for the asset finance portfolio, using early‑warning indicators to help minimise arrears
- Managing early‑stage arrears and default cases in line with OSB’s Asset Finance Arrears Management & Forbearance Policy
- Using a range of communication channels, primarily telephone, but also email and letters to ensure timely and effective customer contact
- Communicating clearly with customers to understand their financial situation, asking exploratory questions to agree suitable repayment arrangements within OSB mandate
- Identifying customers who may show signs of vulnerability and following the Group’s framework to ensure the right support is provided
- Assessing the arrears accounts you are responsible for and making recommendations or escalating to management where appropriate, protecting OSB’s interests while ensuring fair customer treatment
- Working closely with internal stakeholders and the wider team, keeping them informed of case progress and any issues requiring involvement
- Maintaining accurate system notes, data logs and reports for all collections activities
- Consistently delivering a high standard of customer service to both external and internal customers
What’s in it for you?
We offer a base salary dependent on experience and location of between £32,000 - £38,000 and a competitive benefits package including:
- Enhanced family-focused benefits
- Hybrid‑working of 3 days based in our office and 2 days working from home per week
- Annual bonus opportunity
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- At least 2 years’ experience working in a collections or arrears role within Financial Services, including a minimum of 1 year specifically in Asset Finance
- Excellent communication and negotiation skills, with a proven ability to build and maintain strong customer relationships
- Strong organisational skills with the ability to effectively manage and prioritise your own portfolio of cases
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Collections Assistant - Asset Finance in Fleet employer: OneSavings Bank Plc
Contact Detail:
OneSavings Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Assistant - Asset Finance in Fleet
✨Tip Number 1
Get to know the company inside out! Research InterBay Asset Finance and understand their values, goals, and the specifics of the Collections Assistant role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts and ask the right questions. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Collections Assistant - Asset Finance in Fleet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in asset finance and collections. We want to see how your skills align with our vision at InterBay Asset Finance!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, demonstrate your excellent communication abilities in your application. Use clear and concise language to show us you can engage effectively with customers.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those related to managing arrears or supporting customers through tough situations.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at OSB Group.
How to prepare for a job interview at OneSavings Bank Plc
✨Know Your Asset Finance Stuff
Make sure you brush up on your knowledge of asset finance and collections processes. Familiarise yourself with common terms and practices in the industry, as well as any recent trends or changes that might affect the role. This will show that you're not just interested in the job, but that you understand the field.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate. Think about how you would explain complex financial situations in simple terms. Role-play with a friend or family member to get comfortable with asking exploratory questions and negotiating repayment arrangements.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully managed arrears or difficult customer situations. Highlight your problem-solving skills and how you balanced customer needs with company policies. This will demonstrate your ability to handle the challenges of the role effectively.
✨Be Ready to Discuss Vulnerability Awareness
Understand the importance of identifying vulnerable customers and the frameworks in place to support them. Be prepared to discuss how you would approach these situations sensitively and effectively. This shows that you care about customer welfare while still protecting the bank's interests.