At a Glance
- Tasks: Lead the development of innovative savings propositions and enhance customer journeys.
- Company: Join OSB Group, a forward-thinking bank focused on customer success.
- Benefits: Competitive salary, family-focused benefits, annual bonus, and 28 days leave.
- Other info: Dynamic workplace with a commitment to diversity, equity, and professional growth.
- Why this job: Shape the future of banking while making a real impact on customers' lives.
- Qualifications: Experience in product management within regulated environments and strong project leadership skills.
The predicted salary is between 65000 - 65000 £ per year.
About the team
At OSB Group, we’re passionate about helping our customers, colleagues and communities prosper. Our specialist savings brands play a vital role in delivering competitive, customer-focused products and experiences in a highly regulated market.
We’re looking for a Senior Propositions Manager to work alongside the Transformation teams to lead the development and evolution of our savings propositions across the Group. This is a leadership role combining proposition strategy, customer insight and delivery expertise to shape and enhance our savings products, platforms and customer journeys.
Working closely with the Group Head of Savings Propositions & Planning, you’ll help define and execute the strategic roadmap for the Group’s savings propositions, ensuring the successful delivery of new products, proposition enhancements and customer-focused initiatives across all brands, channels and platforms. These roles can be based from our Wolverhampton, Chatham, or London office, with occasional travel between OSB Group locations.
What you will be doing?
As Senior Propositions Manager, you will lead a small Savings Proposition team and act as a key strategic lead within the wider savings function. Responsibilities will include:
- Lead the development and delivery of compelling savings propositions aligned to brand strategy, customer needs and commercial growth objectives
- Define and manage the proposition development roadmap, prioritising initiatives that deliver customer value, regulatory compliance and business outcomes
- Act as the lead business representative within the Savings Transformation programme, ensuring proposition strategy is embedded into change delivery and strategic projects
- Drive continuous improvement of customer journeys using customer insight, VoC, NPS and CSAT feedback to enhance products, propositions and experiences
- Collaborate with senior stakeholders across Operations, Risk, Compliance, Change, Marketing and external partners to deliver proposition enhancements and BAU improvements
- Monitor market, economic and customer trends, leading customer segment reviews to ensure propositions remain competitive, relevant and aligned to target audiences
- Produce accurate reporting, dashboards and updates for senior leadership, identifying risks, opportunities and areas requiring action in a timely manner
What's in it for you?
- Base salary up to £65,000 dependant upon experience
- Enhanced family-focused benefits
- Annual bonus opportunity up to 15%
- 28 days annual leave + bank holidays
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We’re looking for individuals with the following experience and knowledge:
- Significant experience in a proposition or product management role within an FCA regulated business
- Demonstrable experience leading complex projects and programmes across multiple stakeholders and locations
- Strong experience working within Agile environments, with proven capability in delivering against competing priorities in a fast-paced setting and working with Product Owners to design and deliver exceptional customer experiences.
- Track record of building and maintaining strong stakeholder relationships with cross-functional collaboration and the ability to influence at all levels across the organisation
- Excellent verbal, written and presentation skills with the ability to communicate complex concepts clearly
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Senior Propositions Manager in England employer: OneSavings Bank Plc
At OSB Group, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee well-being and professional development. As a Senior Propositions Manager, you will be part of a transformative journey, leading innovative savings propositions while enjoying competitive benefits such as enhanced family-focused perks, an annual bonus opportunity, and generous leave policies. Our commitment to inclusivity and collaboration ensures that every team member's voice is valued, making OSB Group an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Propositions Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission, especially in customer-focused roles like the Senior Propositions Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in proposition management can drive results. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Propositions Manager in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Propositions Manager role. Highlight your experience in proposition management and how it aligns with our mission at OSB Group. We want to see how you can contribute to our transformation journey!
Showcase Your Leadership Skills:As a leadership role, it's crucial to demonstrate your ability to lead teams and manage complex projects. Share specific examples of how you've successfully led initiatives in the past, especially in FCA regulated environments. We love seeing real-world impact!
Communicate Clearly:Your written communication skills are key! Ensure your application is clear and concise, showcasing your ability to convey complex ideas simply. Remember, we value excellent verbal and written skills, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the OSB Group family!
How to prepare for a job interview at OneSavings Bank Plc
✨Know Your Propositions
Before the interview, dive deep into OSB Group's savings propositions. Understand their current offerings and think about how you can enhance them. Be ready to discuss specific ideas on how to align these propositions with customer needs and commercial growth objectives.
✨Showcase Your Leadership Skills
As a Senior Propositions Manager, you'll be leading a team. Prepare examples of how you've successfully led teams in the past, especially in complex projects. Highlight your experience in managing multiple stakeholders and how you’ve influenced decisions at various levels.
✨Emphasise Customer Insight
Customer insight is key in this role. Be prepared to discuss how you've used customer feedback, like VoC or NPS, to drive product improvements. Share specific instances where your insights led to successful proposition enhancements or customer journey improvements.
✨Prepare for Agile Discussions
Since the role requires working within Agile environments, brush up on Agile methodologies. Be ready to discuss how you've collaborated with Product Owners and delivered exceptional customer experiences while managing competing priorities in fast-paced settings.
