Digital Workplace Manager

About the team

Are you looking for a role to support colleagues across the OSB Group by designing, delivering and continually improving our digital workplace services?

As part of our transformation journeys, we are looking to accelerate the implementation of our standardised and scalable digital workplace services, enabling our colleagues to be productive from anywhere. This is a pivotal role in the End User Technology Team with a real opportunity to showcase your expertise and make a positive impact.

What you will be doing?

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we\’re passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What\’s in it for you?

In this role, you would be expected to design our Digital Workplace approach, focussed on performance, resilience, security, and scalability, therefore you will need to understand how to manage an estate of devices and applications.

The position holder will be entrusted to provide tailored solutions based on industry best-practice principals that ensure strong strategic positioning for future advancement and expansion of End User Technology (EUT) based upon of the Group’s IT stakeholders’ requirements.

You will be the conduit between operational support, architecture, business change and 3rd party support teams, providing the enterprise level knowledge to support architectural designs in delivery to BAU.

Your responsibilities will include…

• Interacting with business stakeholders and End User Experience (EUX) Service Manager to ensure the user experience remains fit for purpose as OSB Group grows
• Development and delivery of technologies within the Group and new service introduction
• Providing technology roadmaps for the End User estate ensuring that it is fault tolerant and resilient by design
• Responsible for technical escalation across all EUT technologies during BAU and the warranty period of new services, including managing supplier relationships with 3rd parties
• Acts as End User Technology SME in relation to medium/large technical projects and complex work packages into business-as-usual operations
• Proactively identify opportunities to create and deliver robust business case proposals which improve reliability, stability, and efficiency in the EUT space

Travel will be required between Chatham, Wolverhampton and London on a frequent basis

About us

We offer a base salary dependent on experience of between £55,000 – £68,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 15%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work experience including:
  • Designing (HLD/LLD) and implementing new technology solutions for Workplace Services
  • Software and hardware asset management
  • Producing option papers with emphasis on budget management, standardisation and end user experience
  • EUT monitoring, reporting and continuous service improvement
• Strong knowledge of MS Exchange Online and Office 365
• ITIL Foundation certification is essential

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

#J-18808-Ljbffr