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- Tasks: Support customers and brokers, ensuring a seamless customer journey and high satisfaction.
- Company: InterBay Asset Finance aims to unlock business potential with a focus on hassle-free lending.
- Benefits: Enjoy hybrid working, competitive salary, annual bonuses, and enhanced family-focused benefits.
- Why this job: Join a dynamic team dedicated to continuous improvement and exceptional customer service.
- Qualifications: Experience in asset finance and customer service, with strong attention to detail and communication skills.
- Other info: This is a 12-month fixed-term contract with a supportive and inclusive workplace culture.
The predicted salary is between 28800 - 31200 £ per year.
About the team
InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business’ potential. Treating every case with respect, with the aim to take as much hassle away as possible.
We are looking for a Customer Service Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset Finance. You will play a crucial role ensuring the support to our customers & brokers is provided at the highest level of customer satisfaction.
What you will be doing?
As Customer Service Officer, you will be part of a growing area of the business where no two days are the same. You will have the opportunity to ensure a seamless customer journey is provided to InterBay Asset Finance’s customers and brokers, continually analysing the current process, and looking at improvements that will enhance the relationships and maximise customer satisfaction.
You will bring a proactive mindset and a passion for continuous improvement, playing an integral role in supporting The Group to deliver first-class service and continue to thrive and grow.
Your responsibilities will include…
- Managing all aspects of the customer journey ensuring timely responses to customer enquiries, direct or indirect via brokers, via phone, email and letter.
- Carrying out regular analysis of the service and performance provided for customers ensuring that KPI’s are met and utilising the data to continually improve the customer journey.
- Proactively problem solving and identifying pinch points within the customer journey ensuring a seamless experience.
- Managing customer disputes to resolution, working with the Internal functions to ensure any formal issues are resolved.
- Managing the invoicing and Direct Debit runs, taking responsibility for ensuring accuracy and provide a range of financial statements and copy documents to customers.
- Proactively managing the handling of all HPI alerts, ensuring the timely action is taken in liaising with all relevant parties and make recommendations to management.
- Working with other internal Functions to ensure the smooth handling of Variation Agreements, Novation requests and Substitution of Goods requests.
PLEASE NOTE – This role is for a Fixed Term Contract for a period of 12 months
What\’s in it for you?
We offer a base salary dependent on experience and location of between £36,000 – £39,000 and a competitive benefits package including:
- Hybrid-working
- Annual bonus opportunity
- Enhanced family-focused benefits
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Good knowledge of asset finance
- Advanced previous experience in a customer service role
- Strong previous experience of administration
- Excellent attention to detail, accuracy and communication skills
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide.
Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
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Customer Services Officer (Asset Finance) employer: OneSavings Bank Plc
Contact Detail:
OneSavings Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer (Asset Finance)
✨Tip Number 1
Familiarise yourself with the asset finance industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the asset finance sector. Attend industry events or join relevant online forums to connect with others in the field. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer service in previous roles. Highlighting your proactive mindset and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Research InterBay Asset Finance's values and recent developments. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for contributing to their goals can set you apart from other candidates.
We think you need these skills to ace Customer Services Officer (Asset Finance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and asset finance. Use specific examples that demonstrate your skills in managing customer journeys and resolving disputes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and continuous improvement. Mention how your proactive mindset aligns with the company's vision of unlocking business potential.
Highlight Relevant Skills: In your application, emphasise your attention to detail, communication skills, and any previous experience with administration. These are crucial for the role and should be clearly stated.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with InterBay Asset Finance. Mention your understanding of their commitment to customer satisfaction and how you can contribute to their goals.
How to prepare for a job interview at OneSavings Bank Plc
✨Showcase Your Asset Finance Knowledge
Make sure to brush up on your understanding of asset finance before the interview. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in this area, as it will be crucial for the role.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer satisfaction, highlight your previous customer service experiences. Share stories that illustrate how you resolved issues and improved customer journeys, showcasing your proactive mindset.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer disputes or challenges. Think through potential scenarios and prepare structured responses that demonstrate your analytical skills and ability to find effective solutions.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing invoicing and financial statements, be ready to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to maintain high standards in your tasks.