At a Glance
- Tasks: Assist mortgage intermediaries with queries and provide excellent customer service.
- Company: OSB Group is a specialist mortgage lender and retail savings bank focused on collaboration.
- Benefits: Enjoy hybrid working, a competitive salary, and an annual bonus opportunity of up to 12.5%.
- Other info: This is a fixed-term contract for 12 months with a focus on diversity and inclusion.
- Why this job: Gain valuable insights into mortgages while working in a supportive team environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
About the team
The Broker liaison team support the bank by taking inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, broker portal navigation and registration assistance.
What you will be doing?
As a Broker Liaison Coordinator, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times. You will work within a positive and supportive team whilst gaining valuable insight into mortgages and financial services to support your career goals!
Your responsibilities will include:
- Supporting the Broker Journey by using your skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending.
- Liaising with our Business Development Managers to provide them ongoing support.
- Participating actively in telephone campaigns where required for intermediaries.
- Resolving technical queries and escalating where necessary.
- Taking card payments and issuing refunds whilst complying with PCI processes.
- Completing general administration duties and ad hoc tasks or projects as and when required.
What’s in it for you?
We offer a base salary of £25,000 and a competitive benefits package including:
- Enhanced family-focused benefits
- Hybrid-working: 3 days in the office, 2 at home.
- Annual bonus opportunity of up to 12.5% of salary
About us
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we’re passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer service environment with a confident telephone manner.
- Advanced skills in respect of communication and delivering a high level of customer service.
- Attention to detail and ability to learn new processes and procedures.
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Broker Liaison Coordinator in Chatham employer: OneSavings Bank PLC
Onesavings Bank Plc is an excellent employer that prioritises employee well-being and professional growth, offering a competitive salary and enhanced family-focused benefits. With a hybrid working model, employees enjoy flexibility while contributing to impactful financial planning and stress testing activities within a supportive team environment. This role not only allows for the application of advanced skills in financial modelling but also fosters a culture of collaboration and innovation, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Liaison Coordinator in Chatham
✨Tip Number 1
Familiarise yourself with the mortgage industry and the specific products offered by OSB Group. Understanding the basics of mortgages and common queries that intermediaries might have will help you engage confidently during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone interaction, consider role-playing scenarios with friends or family to enhance your ability to handle inquiries and provide excellent customer service.
✨Tip Number 3
Network with professionals in the mortgage and financial services sector. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions for the interview that show your understanding of the role and the company. This not only highlights your interest but also your proactive approach to learning.
We think you need these skills to ace Broker Liaison Coordinator in Chatham
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Broker Liaison Coordinator. Familiarise yourself with mortgage processes and customer service expectations to tailor your application effectively.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service, especially in a telephone-based role. Showcase your communication skills and ability to resolve queries efficiently.
Craft a Strong Cover Letter:Write a compelling cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your attention to detail and customer service excellence.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at OneSavings Bank PLC
✨Know Your Mortgage Basics
Brush up on your knowledge of mortgages and financial services. Understanding key terms and processes will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to deliver excellent customer service. Be ready to discuss how you've handled difficult situations or resolved queries effectively.
✨Practice Your Communication Skills
Since the role involves a lot of telephone communication, practice speaking clearly and confidently. You might even want to do mock interviews with a friend to refine your telephone manner.
✨Familiarise Yourself with the Company
Research OSB Group and their values. Understanding their commitment to diversity and customer service will allow you to align your answers with their company culture during the interview.
