At a Glance
- Tasks: Deliver exceptional customer service and handle banking transactions in a busy branch.
- Company: Join a leading bank committed to superior customer experiences.
- Benefits: Competitive salary, enhanced family benefits, private medical insurance, and 28 days annual leave.
- Other info: Inclusive workplace with a focus on diversity and career growth opportunities.
- Why this job: Make a real difference by supporting customers and building relationships in your community.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English preferred.
The predicted salary is between 24550 - 24550 € per year.
About the team
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
What you will be doing?
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Canterbury Branch. Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting our vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked. The role involves interacting and supporting a varied cohort of customers and problem solving. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!
What's in it for you?
We offer a base salary dependent on experience from £24,550 and a competitive benefits package including:
- Enhanced family-focused benefits
- Access to Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE’s or equivalent in Maths and English
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Customer Service Assistant in Bridge employer: OneSavings Bank Plc
At OSB, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee growth. As a Customer Service Assistant in our Canterbury Branch, you will enjoy a competitive salary, enhanced family-focused benefits, and the opportunity to make a meaningful impact in the community while working alongside a dedicated team committed to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the branch and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or support vulnerable customers. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you walk into the interview – it sets the tone for how you'll represent the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Customer Service Assistant in Bridge
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've built rapport with customers and handled their needs, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experience and qualifications.
Tailor Your Application:Take a moment to customise your application for the Customer Service Assistant role. Mention how your skills align with the responsibilities listed in the job description, like cash handling and supporting vulnerable customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at OneSavings Bank Plc
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various scenarios, like dealing with complaints or supporting vulnerable customers. Showing that you understand the importance of building rapport will impress your interviewers.
✨Cash Handling Confidence
Since cash handling is a big part of the role, make sure you can talk about your previous experiences with it. Prepare examples of how you've accurately processed transactions in the past and how you ensure security when handling cash. This will demonstrate your reliability and attention to detail.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their commitment to diversity, equity, and inclusion will help you align your answers with their culture. You might even want to mention how you can contribute to these values during your interview.
✨Practice Problem-Solving Scenarios
Think of common problems that might arise in a busy branch environment and how you would solve them. Practising these scenarios will help you articulate your thought process clearly during the interview, showcasing your resilience and teamwork skills.
