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- Tasks: Lead a team to ensure smooth operations and high-quality service at Costa Coffee.
- Company: Join Costa Coffee, a brand that values individuality and invests in its people.
- Benefits: Enjoy exclusive discounts, wellness classes, and a contributory pension scheme.
- Why this job: Grow your career with opportunities for progression and a supportive work environment.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Flexible shifts available; interviews on 5th August 2025.
The predicted salary is between 24000 - 36000 £ per year.
Come and join us at our brand new opening at Diana, Princess of Wales Hospital, Grimsby. 35 hours Team Leader contracts available with flexibility required - shift pattern between 7am and 10pm.
We are currently recruiting a dedicated Team Leader to help ensure the smooth running of the operations in a Costa brand. As a Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
We ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Your key responsibilities may include:
- Ensuring all deliveries are checked and stored promptly and correctly
- Supervising a team, creating a positive environment where the team feel welcomed and supported
- Being a responsible key holder
- Assisting with weekly bookwork and any other duties that are necessary
- Producing weekly rotas following the manager's guidelines
- Placing orders for stock to maintain the correct stock levels
- Delegating where necessary and ensuring the team are proactive at all times
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Team Leader will have:
- Previous experience supervising frontline teams within a similar environment
- Good communication skills with a focus on great Customer Service
- Team player and can-do attitude
- Ability to work under pressure whilst maintaining a positive attitude
Team Leader - Costa Coffee employer: OneRetail
Contact Detail:
OneRetail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Costa Coffee
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and mission. Understanding what the brand stands for will help you align your answers during the interview and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss your previous experience in supervising teams. Think of specific examples where you successfully led a team, resolved conflicts, or improved customer service, as these will be key points of interest for the interviewers.
✨Tip Number 3
Showcase your ability to work under pressure by preparing scenarios where you managed busy periods effectively. Highlighting your problem-solving skills in high-stress situations will impress the hiring managers.
✨Tip Number 4
Demonstrate your commitment to personal development. Mention any relevant training or courses you've undertaken, especially those related to customer service or team management, to show that you're eager to grow within the company.
We think you need these skills to ace Team Leader - Costa Coffee
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Team Leader position at Costa Coffee. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory experience, customer service skills, and ability to work under pressure. Use bullet points for clarity and focus on achievements that demonstrate your leadership capabilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams in the past and how you can contribute to creating a positive environment at Costa Coffee.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at OneRetail
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Costa Coffee values great customer service, so be ready to discuss your previous roles in customer-facing positions. Highlight specific instances where you went above and beyond to ensure customer satisfaction.
✨Understand the Brand
Familiarise yourself with Costa Coffee's values and mission. Being able to articulate why you want to work for them and how you align with their brand will show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to make quick decisions or manage unexpected challenges in a team setting.
