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For Companies At a Glance
- Tasks: Serve customers with a smile and ensure a seamless shopping experience.
- Company: Join M&S, a major High Street brand known for its quality and commitment to people.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for growth and development.
- Why this job: Be part of a passionate team that values individuality and rewards hard work.
- Qualifications: Must be a great communicator, reliable, and passionate about customer service.
- Other info: Diversity is celebrated here; everyone is encouraged to be their authentic self.
Overview
We\’re looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 25 hours per week. You\’ll join a team that takes pride in what they do, takes pride in their food and, most of all, join a company that takes pride in its people.
As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You\’ll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here\’s an idea of what your shift patterns will be: Variable shifts
Could you bring your spark to M&S? Here\’s what you need to know before applying:
Responsibilities
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about our service and helping customers with natural, engaging service
- Representing M&S and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Health and Safety regulations
Qualifications
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate great timekeeping and reliability
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Job Reference: com/0309/74508001/52602615/BU #One Retail
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Retail Assistant - M&S employer: OneRetail
Contact Detail:
OneRetail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - M&S
✨Tip Number 1
Familiarise yourself with M&S's values and customer service standards. Understanding their commitment to exceptional service will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable when interacting with customers and showcasing your ability to provide a friendly and personalised experience.
✨Tip Number 3
Research common retail scenarios and think about how you would handle them. Being prepared to discuss how you would manage difficult situations or provide excellent service under pressure can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for the role by visiting an M&S store and observing the staff in action. Take note of their interactions with customers and the overall atmosphere, as this will give you valuable insights to reference during your application process.
We think you need these skills to ace Retail Assistant - M&S
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a team. Mention specific examples of how you've delivered outstanding service in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous retail or customer service experience. Use bullet points to clearly outline your achievements and responsibilities in past roles, focusing on those that demonstrate your ability to thrive in a fast-paced environment.
Showcase Your Personality: M&S values individuality, so let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role and the company culture, making it clear why you would be a great fit for their team.
How to prepare for a job interview at OneRetail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with what M&S values.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you’ve collaborated with colleagues in previous roles to create a positive environment, as teamwork is crucial in a fast-paced retail setting.
✨Be Prepared for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you successfully managed difficult situations or made quick decisions that benefited customers.
✨Research M&S and Its Values
Familiarise yourself with M&S's brand image and values. Understanding their commitment to quality and customer satisfaction will help you tailor your responses and show that you’re a good fit for the company culture.
