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- Tasks: Lead shifts, serve customers, and prepare delicious Costa coffee in a fast-paced environment.
- Company: Join the exciting new Costa Coffee at Glasgow Airport with Compass Group.
- Benefits: Competitive salary, career growth, healthcare perks, and exclusive travel discounts.
- Why this job: Be part of a brand-new store and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and experience in fast-paced retail or hospitality.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 24800 - 36400 £ per year.
We’re opening a brand-new Costa Coffee at Glasgow Airport, and this is an exciting opportunity to be part of something new from day one. This is a fast-paced, customer-focused environment where speed, service and quality are everything.
As an Assistant Manager, you’ll be the Store Manager’s right-hand person, running your own shifts and leading from the front. This is a hands-on role — you’ll be making coffee, preparing food, supporting the team, and ensuring every customer has a great experience before heading to the gate.
Key Responsibilities- Running shifts independently and confidently
- Supporting the Store Manager with day-to-day operations
- Delivering excellent customer service in a high-volume, fast-paced setting
- Hands-on preparation of hand-crafted Costa coffee and food
- Leading, motivating and supporting the team on shift
- Maintaining speed, accuracy and quality during peak travel times
- Helping build repeat custom in a location that isn’t immediately obvious
Take-away only unit Modern store with:
- 2 self-order kiosks
- 1 till
- 3 coffee machines
Customers are typically on their way to flights, so efficiency and friendliness are key.
What We’re Looking For- Strong customer service and people skills
- Experience in a fast-paced retail or hospitality environment
- Confidence, ambition and a hands-on attitude
- Awareness and adaptability — this is a new opening, and we’re learning as we go
- Someone who enjoys responsibility and leading a shift
This role is airside, so the successful candidate must be able to pass:
- DBS check
- Fire safety check
- Airside pass & airside awareness course
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families.
About UsAs part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Assistant Manager in Glasgow employer: OneRetail
Contact Detail:
OneRetail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa Coffee's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your leadership skills! As an Assistant Manager, you'll be leading shifts, so think of times when you've motivated a team or handled a tough situation. Highlighting these experiences can really set you apart.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, it’s super easy to do, so why not give it a go?
We think you need these skills to ace Assistant Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Mention any experience you have with coffee or food preparation, and how you can bring that passion to the new Costa Coffee at Glasgow Airport.
Highlight Your Customer Service Skills: This role is all about delivering excellent customer service, so make sure to showcase your people skills. Share examples of how you've gone above and beyond for customers in previous roles — we want to see that you can keep our customers smiling!
Be Confident and Hands-On: We’re looking for someone who’s not afraid to roll up their sleeves and get stuck in. In your application, talk about your hands-on experience in fast-paced environments and how you’ve successfully led a team or managed shifts before.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to see your application and get you on board for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at OneRetail
✨Know the Brand
Before your interview, make sure you know a bit about Costa Coffee and what makes it special. Familiarise yourself with their menu, values, and customer service approach. This will show that you're genuinely interested in the role and can connect with the brand.
✨Showcase Your Experience
Be ready to discuss your previous experience in fast-paced environments. Think of specific examples where you've successfully managed a team or handled high-pressure situations. Highlighting your hands-on attitude will resonate well with the hiring team.
✨Demonstrate Customer Focus
Since this role is all about delivering excellent customer service, prepare to share stories that illustrate your commitment to customer satisfaction. Think about times when you went above and beyond to ensure a great experience for customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
