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For Companies At a Glance
- Tasks: Serve customers and ensure a seamless, personalised experience while maintaining high standards.
- Company: Join Asda, a major High Street brand that values individuality and invests in its people.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic learning and development opportunities.
- Why this job: Be part of a supportive team culture that celebrates diversity and rewards hard work.
- Qualifications: Passion for customer service, great communication skills, and the ability to work under pressure.
- Other info: This is a zero hours contract, perfect for students seeking flexibility.
Overview
We\’re currently recruiting a dedicated Customer Services Assistant – Zero Hours to help ensure the smooth running of the operations in a major High Street brand on a permanent casual basis, contracted to 0 hours per week.
As a Customer Services Assistant – Zero Hours, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Key responsibilities
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the food service and helping customers with natural service
- Representing Universities and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling and Hygiene standards
- Complying with Health and Safety regulations
Our ideal Customer Services Assistant – Zero Hours
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate Exceptional timekeeping and reliability
- Have a safety-first mind set
About Compass
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Job Reference: com/0109/75307001/52470970/WJ #One Retail
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Customer Service Assistant employer: OneRetail
Contact Detail:
OneRetail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the brand and its values. Understanding Asda's commitment to customer service and community will help you align your responses during any interviews or discussions, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent communication and teamwork, consider engaging in conversations with friends or family about customer service scenarios to build your confidence and articulate your thoughts clearly.
✨Tip Number 3
Demonstrate your passion for customer service by sharing relevant experiences. Think of specific instances where you've gone above and beyond for a customer or worked effectively in a team, as these examples can set you apart during the selection process.
✨Tip Number 4
Be prepared to discuss how you handle pressure and time management. Given the fast-paced environment, think of strategies you've used in the past to stay organised and calm under stress, as this will show your potential employer that you can thrive in their setting.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create a positive experience for customers. Mention specific examples from your past experiences that demonstrate your skills and commitment.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as communication, teamwork, and time management. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at OneRetail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with what the company is looking for.
✨Demonstrate Teamwork Skills
As a Customer Services Assistant, being a great team player is essential. Be prepared to discuss your experiences working in teams, highlighting how you contribute positively to group dynamics and support your colleagues.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and make decisions. Think of scenarios where you had to think on your feet or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Understand Food Safety and Hygiene Standards
Familiarise yourself with basic food handling and hygiene standards, as well as health and safety regulations. Showing that you have knowledge in these areas will demonstrate your commitment to maintaining a safe environment for both customers and staff.
