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For Companies At a Glance
- Tasks: Lead a dynamic team at Costa Coffee, ensuring top-notch service and operational excellence.
- Company: Join Compass Group UK & Ireland, a leader in the food service industry.
- Benefits: Enjoy competitive pay, career growth, healthcare perks, and exclusive discounts.
- Other info: Be part of a diverse team that values your unique talents and promotes personal growth.
- Why this job: Make a real impact while managing a fast-paced coffee outlet in a hospital setting.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a motivated and hands-on Store Manager to lead our Costa Coffee team inside St Richard’s Hospital. This is an exciting opportunity to run a fast-paced retail coffee outlet while delivering the high standards Compass Group and Costa Coffee are known for.
What You’ll Do
As Store Manager, you’ll be responsible for the smooth, safe and profitable running of the unit. You’ll lead by example, ensuring exceptional customer service, strong operational standards, and a great team culture.
Your key responsibilities will include:
- Operational & Safety Leadership
- Oversee the day-to-day running of the store in line with Compass Group standards.
- Ensure full compliance with all statutory, food safety and health & safety regulations.
- Identify and address HSE issues promptly, escalating where necessary.
- Provide clear training, guidance and supervision to keep the team safe and working effectively.
- People Leadership
- Lead, motivate and develop your team to deliver fantastic service and great-tasting coffee.
- Make sure every team member has the skills and training they need to succeed.
- Maintain high standards across all shifts, supporting and coaching Assistant Managers and Supervisors.
- Conduct investigations, disciplinaries and performance conversations in line with company policy.
- Customer & Client Experience
- Deliver unbeatable customer service for patients, visitors and staff across the hospital.
- Ensure brand standards are consistently met, including promotions, product quality and store presentation.
- Maintain a strong working relationship with our hospital client, keeping your Regional Manager informed at all times.
- Commercial & Operational Excellence
- Manage labour, stock, ordering and waste to achieve KPI targets.
- Lead shifts, including opening and closing the store.
- Ensure retail areas are well-stocked, visually appealing, and sales opportunities are maximised.
- Review financial performance regularly, taking responsibility for the P&L and identifying opportunities to grow sales.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Costa Manager - Costa in Chichester employer: OneRetail
Contact Detail:
OneRetail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Manager - Costa in Chichester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Compass Group and Costa Coffee. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Store Manager, especially around leadership and customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a Store Manager, you'll be leading a team, so be ready to share examples of how you've motivated and developed others in the past. Highlighting your ability to create a positive team culture can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Costa Manager - Costa in Chichester
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any relevant experience you have in the coffee industry or customer service, and explain why you want to be part of the Costa team. We want to see that enthusiasm!
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated teams in the past and any successful projects you've led. We’re looking for someone who can inspire others!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Costa family!
How to prepare for a job interview at OneRetail
✨Know Your Coffee
As a Store Manager at Costa, it's crucial to have a solid understanding of coffee and the products you’ll be selling. Brush up on different coffee types, brewing methods, and the Costa brand's unique offerings. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you motivated your team or resolved conflicts. Highlighting your ability to lead by example will resonate well with the interviewers, especially since they’re looking for someone to foster a great team culture.
✨Understand Operational Excellence
Familiarise yourself with key operational metrics and how they apply to running a successful store. Be ready to talk about how you would manage stock, labour, and waste effectively. Showing that you can balance customer service with commercial success will set you apart from other candidates.
✨Customer Service Focus
Since delivering exceptional customer service is a top priority, prepare to share your strategies for ensuring a fantastic experience for customers. Think of examples where you went above and beyond to meet customer needs. This will demonstrate your commitment to maintaining high standards and building strong relationships with clients.