Costa Store Manager in Cambridge

Are you an experienced retail or hospitality leader ready to take on a high-profile, high-volume operation? We're seeking an exceptional Store Manager to lead our Costa store at Addenbrooke's Hospital, one of our largest and busiest locations. This is a fantastic opportunity for a commercially minded leader who thrives in a fast-paced environment and enjoys developing high-performing teams while delivering outstanding customer experiences.

While this position is offered as a maternity cover contract until November 2027, we are committed to retaining great talent and there may be opportunities for a permanent role within our wider business for the right candidate. This role offers genuine ownership, significant responsibility, and the chance to make a real impact in a demanding yet rewarding environment.

What You'll Be Doing

• Taking full accountability for the overall performance of a high-volume Costa store
• Leading, coaching and developing a large team to consistently deliver excellent customer service
• Driving sales performance, operational excellence and profitability
• Managing labour, stock control and cost efficiencies to maximise business performance
• Ensuring smooth day-to-day operations within a busy hospital environment
• Creating a positive, engaging and inclusive culture where colleagues can thrive
• Maintaining the highest standards of food safety, health & safety and brand compliance
• Using data, reporting and commercial insights to make informed decisions and improve results
• Acting as the senior leader on site, confidently managing challenges and identifying opportunities for improvement

What We're Looking For

• Proven management experience within a fast-paced retail, hospitality or food service environment
• Experience leading larger teams and managing high-volume operations
• A strong commercial mindset with the ability to drive performance and achieve targets
• An inspiring people leader who can motivate, develop and retain talent
• Resilience and confidence in a demanding, customer-facing environment
• Excellent organisational and problem-solving skills
• Strong communication skills with the ability to build relationships at all levels
• A hands-on approach and willingness to lead from the front

What's In It For You?

• Highly competitive salary
• The opportunity to manage one of our most significant Costa locations
• Exposure to a large-scale, fast-paced operation with excellent career-building experience
• A supportive organisation that actively invests in people development
• Potential opportunities for ongoing employment beyond the fixed-term contract
• The chance to lead a well-established team within a globally recognised brand
• A rewarding role where you'll have real influence over customer experience, team engagement and business success

If you're an ambitious leader looking for your next challenge and want to take ownership of a flagship Costa operation, we'd love to hear from you.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!