At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service at Costa Coffee.
- Company: Join OneRetail, a vibrant company focused on delivering top-notch cafe experiences.
- Benefits: Enjoy a contributory pension, exclusive travel discounts, and wellness programs.
- Other info: Full-time hours with a flexible shift pattern in a lively environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Previous management experience and a passion for outstanding service.
The predicted salary is between 25000 - 30000 £ per year.
OneRetail is looking for an experienced Assistant Cafe Manager in York to oversee catering operations for Costa Coffee. Responsibilities include team management, customer service, and ensuring smooth kitchen operations. The role offers full-time hours with a shift pattern of 5 out of 7 days.
The ideal candidate will have a passion for exceptional service and previous management experience. Benefits include a contributory pension scheme, exclusive travel discounts, and numerous wellness programs.
Cafe Assistant Manager: Lead Team & Exceptional Service employer: OneRetail
OneRetail is an outstanding employer that prioritises exceptional service and team collaboration in the vibrant city of York. With a strong focus on employee growth, we offer comprehensive benefits including a contributory pension scheme, exclusive travel discounts, and wellness programmes that promote a healthy work-life balance. Join us to be part of a supportive work culture where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Assistant Manager: Lead Team & Exceptional Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at OneRetail. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your passion for exceptional service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will help us see that you truly care about delivering top-notch experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle team management challenges or customer service dilemmas. We want to know how you think on your feet and lead a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Cafe Assistant Manager: Lead Team & Exceptional Service
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for exceptional service shine through. Share specific examples of how you've gone above and beyond for customers in previous roles. We want to see that you truly care about creating a great experience!
Highlight Your Management Experience:Make sure to emphasise your previous management experience in your application. Talk about how you've successfully led teams, handled challenges, and ensured smooth operations. We love to see candidates who can inspire and motivate others!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Use keywords from the listing and relate your skills directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re tech-savvy and ready to embrace the digital world!
How to prepare for a job interview at OneRetail
✨Know Your Coffee
Make sure you brush up on your coffee knowledge! Understand the different types of coffee, brewing methods, and what makes Costa Coffee unique. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your previous management experience where you successfully led a team. Highlight how you motivated staff, resolved conflicts, and ensured exceptional service. This will demonstrate that you’re ready to take on the responsibilities of an Assistant Cafe Manager.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for customers. This role is all about creating a great experience, so showing your commitment to exceptional service will set you apart.
✨Understand the Operations
Familiarise yourself with the day-to-day operations of a cafe. Be prepared to discuss how you would ensure smooth kitchen operations and manage shifts effectively. Showing that you understand the operational side will reassure them that you can handle the role.
