Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the vision and strategy for our loyalty programme, ONERyou.
- Company: Join a purpose-driven brand empowering women through strength training.
- Benefits: Enjoy 25 days leave, private healthcare, and a dog-friendly office.
- Other info: Collaborative team culture focused on innovation and customer engagement.
- Why this job: Make a real impact in a fast-paced, entrepreneurial environment.
- Qualifications: 5+ years in loyalty programmes with strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Role: Senior Loyalty Manager
Reports into: Head of CRM
Contract Type: Full Time
Location: Hybrid, working 3 days a week in our offices based in Old Street, London
About Us
Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It's about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress. To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don't wait for success; we create it through hard work and determination. When faced with challenges, we don't back down; instead, we break through barriers, recognizing that true progress lies on the other side. These are the pillars that form the foundation of Oner Active. We consistently challenge ourselves to create innovative and impactful products, so that you can perform better. With our range of products and innovative approach, we provide a wide variety of colours to ensure that all skin tones genuinely radiate in Oner.
Our Purpose and Mission
We are on a mission to unite and empower women to be the strongest version of themselves through strength training. We want to inspire women to take centre stage in the gym by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.
Our Benefits
- 25 days annual leave + bank holidays and work from anywhere up to 4 weeks a year
- 5% employer match salary sacrifice pension scheme
- Generous Oner Active discount plus regular office sample sales
- Free Evolve You subscription
- Private Healthcare with Vitality including optical and dental
- Monthly wellness allowance and team workout classes
- Start-up culture - the chance to learn and make a real impact
- Great employee events like our Summer party, Christmas party and team away days
- Healthy office snacks and fruit (plus a chocolate cupboard for a sweet treat for the balance)
- Dog friendly office
The Team
The CRM Team at Oner Active sits at the heart of our customer engagement strategy. We are a passionate, data‑driven group dedicated to creating personalised, impactful customer experiences that drive loyalty and long‑term growth. From optimising lifecycle journeys and boosting retention, to innovating across email, SMS, and emerging channels, our team is united by a commitment to understanding and delighting our community. We work collaboratively across the business, thrive on curiosity, and embrace a culture of testing, learning, and adapting quickly. This role is perfect for someone who thrives in a fast‑paced, entrepreneurial environment and is excited to shape the future of customer relationships for a purpose‑led brand.
About you
We are seeking a Senior Loyalty Manager to support creating the vision, strategy and delivery of Oner Active's loyalty programme ONERyou.
You’ll be responsible for:
- Being the expert in the Loyalty data and platforms: this is a hands on role which requires you to build out reporting, understand data anomalies and have a close relationship with our Loyalty platform CSM
- Own the overall loyalty strategy and roadmap and launch phase two of ONERyou
- Setting targets for loyalty KPIs and reporting performance to leadership
- Managing budgets, forecasts, and reward investment
- Developing and delivering loyalty benefits: through thorough data knowledge and cross‑functional relationships evolve the Loyalty benefits to drive ROI and customer satisfaction
- Collaborate with cross functional teams: make ONERyou integrated into cross‑functional planning, be the expert and go‑to contact fostering collaboration and idea generation
- Drive customer engagement: analyse customer behaviour and identify trends and opportunities to improve loyalty KPIs
- Manage operational processes: oversee the day‑to‑day execution of Loyalty, ensuring benefits are working, and work closely with CRM exec for comms and offer execution
- Financial and business cases: monitor the P&L and work closely with finance on opportunities
- UX and lifecycle: understand the customer journeys, analyse the funnel and engagement to identify optimisations and opportunities
- Understand the tech stack and competitors: be aware of Loyalty best practice considering both customer expectations, competitor activities and tech stacks
You’ll need to have:
- 5+ years experience in Loyalty: Knowledge or experience in designing, building and managing customer loyalty programs
- Strong analytical skills and ability to translate data into strategic actions
- Excellent organisational and project management abilities
- Commercially astute, with a track record of delivering high ROI from Loyalty initiatives
- Experience with Loyalty platforms and CRM techstacks (eg Braze, Attentive, Klaviyo)
- Strong Communication Skills: Ability to work cross‑functionally and convey insights effectively to different stakeholders.
- Adaptability: A proactive, can‑do attitude, comfortable in a rapidly evolving, fast‑paced environment.
Equality, Diversity, and Inclusion
At Oner Active it's about embracing diversity and empowering every individual to reach their full potential. We are committed to creating an environment where everyone feels valued, supported, and able to thrive. We welcome applications from all backgrounds and are dedicated to ensuring that everyone has equal access to opportunities during the recruitment process. If you require any reasonable adjustments or additional support, we encourage you to reach out to our Recruitment team - we're here to support you every step of the way.
Oner Active Senior Loyalty Manager employer: Oner Active
Contact Detail:
Oner Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oner Active Senior Loyalty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they empower women through strength training. This will help you align your answers with what they’re looking for.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive loyalty initiatives in the past. Bring examples of how your strategies led to increased customer engagement and ROI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Oner Active team.
We think you need these skills to ace Oner Active Senior Loyalty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for strength training and empowering women shine through. We want to see how your values align with ours at Oner Active!
Be Data-Driven: Since this role is all about loyalty and analytics, make sure to highlight your experience with data. Share specific examples of how you've used data to drive customer engagement and improve loyalty programs.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Senior Loyalty Manager role. We love seeing candidates who put in the effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Oner Active!
How to prepare for a job interview at Oner Active
✨Know Your Numbers
As a Senior Loyalty Manager, you'll need to be data-savvy. Brush up on key loyalty metrics and be ready to discuss how you've used data to drive decisions in past roles. Prepare specific examples of how your analytical skills have led to successful loyalty initiatives.
✨Showcase Your Strategic Mindset
This role requires a strong vision for loyalty programmes. Think about how you would approach the ONERyou strategy. Be prepared to share your ideas on what makes a successful loyalty programme and how you would measure its success.
✨Cross-Functional Collaboration
Collaboration is key at Oner Active. Highlight your experience working with different teams, especially in CRM and marketing. Prepare to discuss how you've fostered collaboration in previous roles and how you plan to integrate ONERyou into cross-functional planning.
✨Embrace the Brand's Mission
Oner Active is all about empowering women through strength training. Familiarise yourself with their mission and values. Be ready to express how your personal beliefs align with theirs and how you can contribute to their purpose-led brand.