At a Glance
- Tasks: Lead the execution of customer order fulfilment and manage logistics operations globally.
- Company: Join Oner Active, a dynamic start-up with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a generous employee discount.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in logistics while enjoying a flexible hybrid work environment.
- Qualifications: 5+ years in logistics or e-commerce, with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
ONER ACTIVE Role: Distribution & Fulfilment Manager Reports into: Head of Logistics Contract Type: Full Time, working 7.5 hours per day, 5 days per week Location: Hybrid, working 3 days a week in our offices based in Old Street, London
Our Benefits:
- 25 days annual leave plus bank holidays and work from anywhere up to 4 weeks a year
- 5% employer match salary sacrifice pension scheme
- Generous Oner Active discount plus regular office sample sales
- Free Evolve You subscription
- Private Healthcare with Vitality including optical and dental
- Monthly wellness allowance and team workout classes
- Start-up culture, the chance to learn and make a real impact
- Great employee events like our Summer party, Christmas party and team away days
- Healthy office snacks and fruit (plus a chocolate cupboard for a sweet treat for the balance)
- Dog friendly office
The Role:
The Distribution & Fulfilment Manager is responsible for the end-to-end execution of customer order fulfilment and distribution operations across the company's global logistics network. This role owns the relationship and performance management of third-party logistics providers (3PLs) operating the company's DCs, ensuring service levels are consistently achieved and customer delivery expectations are met. The Distribution & Fulfilment Manager is accountable for outbound planning, carrier management, customer delivery performance, returns operations, and international B2C shipping compliance. Working closely with Customer Service, Commercial Planning, Operations, and Logistics partners, this role is responsible for delivering a seamless customer experience while driving operational efficiency, scalability, and cost control across the fulfilment network.
You’ll Be Responsible for:
- Manage strategic relationships with third-party logistics providers
- Establish, monitor, and drive performance against contractual SLAs and KPIs.
- Conduct regular business reviews with 3PL partners to identify performance improvements and operational efficiencies.
- Escalate and resolve operational issues impacting customer experience or order fulfilment.
- Ensure warehouse operations are adequately resourced to support seasonal peaks, product launches, and promotional events.
- Lead outbound planning activities to ensure timely and accurate order fulfilment across all customer channels and markets.
- Coordinate order volumes and operational priorities with internal stakeholders and fulfilment partners.
- Manage order backlogs, capacity constraints, and peak trading readiness.
- Work with the 3PL partners to drive continuous improvement initiatives to optimise pick, pack, dispatch, and order cycle times.
- Ensure fulfilment processes support business growth while maintaining service and cost objectives.
- Manage relationships with parcel carriers, last-mile delivery partners, and logistics service providers.
- Monitor carrier performance against delivery, cost, and customer experience metrics.
- Develop and implement carrier strategies to improve transit times, delivery success rates, and shipping economics.
- Proactively manage transportation risks, disruptions, and contingency planning.
- Monitor and improve key customer-facing delivery metrics, including on-time delivery, transit performance, and delivery success rates.
- Partner closely with Customer Service teams to identify recurring delivery issues and implement corrective actions.
- Ensure delivery commitments are accurately reflected across e-commerce platforms and customer communications.
- Oversee returns operations across both distribution centres and relevant logistics partners.
- Monitor returns processing performance, turnaround times, and customer service levels.
- Develop and maintain performance dashboards covering fulfilment, delivery, and returns.
- Analyse operational data to identify trends, risks, and improvement opportunities.
You’ll Need to Have:
- 5+ years of experience in fulfilment, distribution, logistics, or e-commerce operations.
- Proven experience managing third-party logistics providers and carrier networks.
- Strong understanding of e-commerce and retail fulfilment, parcel delivery operations, and customer experience metrics.
- Experience managing international B2C shipping and cross-border compliance requirements.
- Proficiency with ERP, WMS, and logistics reporting tools.
- Excellent communication skills with ability to communicate clearly, effectively with colleagues, suppliers and the wider teams.
Equality, Diversity, and Inclusion:
At Oner Active it’s about embracing diversity and empowering every individual to reach their full potential. We are committed to creating an environment where everyone feels valued, supported, and able to thrive. We welcome applications from all backgrounds and are dedicated to ensuring that everyone has equal access to opportunities during the recruitment process. If you require any reasonable adjustments or additional support, we encourage you to reach out to our Recruitment team, we’re here to support you every step of the way.
Distribution & Fulfilment Manager Operations & Logistics · London Headoffice · employer: Oner Active GmbH
Oner Active is an exceptional employer that fosters a vibrant start-up culture, offering employees the chance to make a meaningful impact while enjoying a range of benefits including generous annual leave, private healthcare, and wellness allowances. Located in the heart of London, our hybrid work model promotes flexibility, and our dog-friendly office environment enhances a collaborative and enjoyable workplace. With a strong commitment to employee growth and inclusivity, Oner Active provides ample opportunities for professional development and a supportive atmosphere for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Distribution & Fulfilment Manager Operations & Logistics · London Headoffice ·
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Oner Active GmbH and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Oner Active GmbH!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Oner Active GmbH keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Distribution & Fulfilment Manager Operations & Logistics · London Headoffice ·
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Oner Active GmbH:This is your chance to really connect with the team at Oner Active GmbH. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Oner Active GmbH
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Oner Active GmbH.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Oner Active GmbH that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Oner Active GmbH. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
