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- Tasks: Assist customers with inquiries via email, chat, or phone.
- Company: Onepilot, a modern company focused on customer support outsourcing.
- Benefits: Flexible hours, remote work, and performance-based pay.
- Why this job: Join a people-first company and make a real difference in customer experiences.
- Qualifications: Tech-savvy, strong communicator, and problem-solver.
- Other info: Set your own schedule and earn between €15 and €20 per hour.
Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people‑first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high‑quality way. Our mission is to deliver a flawless customer experience for our partners. We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus. We are committed to providing a flexible, transparent, and rewarding work environment.
As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries. After completing e‑learning training for each project, you’ll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone. You work fully remotely from home and are paid per resolved ticket. The pay depends on complexity, handling time, and your location, and ranges from €0.40 to €2 per ticket. On average, our agents earn between €15 and €20 per hour.
What we’re looking for:
- You’re comfortable with technology
- You enjoy problem‑solving, and you’re curious and dynamic
- You’re a strong communicator, both written and spoken
- You’re available at least 20 hours per week
What we offer:
- Set your own schedule
- Flexible working hours, Monday to Friday between 7:00 a.m. and 1:00 a.m.
- 100% remote work – from wherever you are
Customer service agent (fully remote) in Preston employer: Onepilot
Contact Detail:
Onepilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service agent (fully remote) in Preston
✨Tip Number 1
Get to know the company! Research Onepilot and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will help you stand out as a dynamic candidate who can handle customer inquiries efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining Onepilot. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer service agent (fully remote) in Preston
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about that people-first approach!
Tailor Your Application: Make sure to customise your application for the Customer Service Agent role. Highlight your tech-savviness and problem-solving skills, as these are key for us. A little effort in personalising your application can go a long way!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. This will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Onepilot
✨Know the Company Inside Out
Before your interview, take some time to research Onepilot. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a customer service agent, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully handled customer inquiries in the past to demonstrate your skills.
✨Familiarise Yourself with Technology
Since the role is fully remote and involves using technology for customer support, make sure you're comfortable with various communication tools. Mention any relevant software or platforms you've used before, as this will highlight your tech-savviness.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of a few scenarios where you had to solve a problem creatively. This will showcase your problem-solving abilities and your dynamic approach to customer service.
