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- Tasks: Assist customers with inquiries via email, chat, or phone in a fully remote role.
- Company: Innovative customer support outsourcing company with a flexible work culture.
- Benefits: Earn €15 to €20 per hour, set your own schedule, and work from anywhere.
- Why this job: Perfect for tech-savvy problem-solvers who love helping others.
- Qualifications: Strong communication skills and a knack for technology.
- Other info: Enjoy training for each project and grow your freelance career.
The predicted salary is between 12 - 16 £ per hour.
An innovative customer support outsourcing company is seeking freelance agents to assist customers with inquiries. This role allows you to set your own schedule and work fully remote. You'll complete training for each project and use technology to handle requests via email, chat, or phone.
In this position, you can expect to earn between €15 and €20 per hour, based on performance and complexity of the requests. The ideal candidate is tech-savvy, enjoys problem-solving, and is a strong communicator.
Remote Freelance Customer Support Specialist in Norwich employer: Onepilot
Contact Detail:
Onepilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Freelance Customer Support Specialist in Norwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer support field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your skills! If you’ve got experience with tech tools or platforms relevant to customer support, make sure to highlight that in conversations. We want to see how you can solve problems and communicate effectively.
✨Tip Number 3
Prepare for those interviews! Research common customer support scenarios and think about how you’d handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Remote Freelance Customer Support Specialist in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively assist customers with their inquiries.
Be Tech-Savvy: We’re looking for someone who’s comfortable with technology. Mention any relevant tools or software you’ve used in the past that relate to customer support. This will show us you’re ready to tackle requests via email, chat, or phone.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your problem-solving abilities and any experience that aligns with the freelance nature of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Onepilot
✨Know Your Tech
Since this role requires you to be tech-savvy, brush up on the tools and software commonly used in customer support. Familiarise yourself with chat platforms, email management systems, and any specific technology mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your problem-solving abilities can benefit the company.
✨Communicate Clearly
As a strong communicator, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your ability to communicate effectively with customers.
✨Flexibility is Key
Highlight your ability to manage your own schedule and adapt to different projects. Share experiences where you've successfully juggled multiple tasks or adjusted to changing priorities, showing that you're ready for the freelance lifestyle.
