At a Glance
- Tasks: Support customers via email, chat, or phone while working remotely.
- Company: Onepilot, an innovative company specialising in customer service outsourcing.
- Benefits: Flexible hours, work from home, and performance-based pay.
- Other info: Earn between €15 and €20 per hour while managing your own schedule.
- Why this job: Join a dynamic team and help create excellent customer experiences.
- Qualifications: Comfortable with technology, problem-solving skills, and good communication.
The predicted salary is between 51750 - 63250 £ per year.
Onepilot ist ein innovatives Unternehmen, das sich auf das Outsourcing von Kundenservice spezialisiert hat. Auf Basis einer modernen, menschenzentrierten Vision bieten wir eine schlüsselfertige Lösung, mit der Unternehmen ihre Kundenbeziehungen effizient und in hoher Qualität managen können. Unsere Mission ist es, unseren Kunden ein einwandfreies Kundenerlebnis zu garantieren.
Bei Onepilot arbeiten wir mit freiberuflichen Kundenbetreuern zusammen, die speziell auf die individuellen Anforderungen unserer Kunden geschult sind. Diese Agenten werden leistungsbasiert vergütet und profitieren von einem Qualitätsbonus – ein Ausdruck unseres Engagements für Exzellenz. Unser Ziel ist es, ihnen ein flexibles, transparentes und bereicherndes Arbeitsumfeld zu bieten.
Aufgaben
- Als Onepilot-Agent arbeiten Sie auf freiberuflicher Basis und unterstützen die Kunden unserer Auftraggeber bei ihren Anliegen.
- Nach einer E-Learning-Schulung zu den jeweiligen Kunden erhalten Sie Zugang zu einer Wissensdatenbank für das jeweilige Projekt.
- Mit Hilfe unserer Technologie und dieser Wissensdatenbank sind Sie in der Lage, Anfragen per E-Mail, Chat oder Telefon effizient zu beantworten.
- Sie arbeiten komplett ferngesteuert und werden pro gelöstes Ticket bezahlt. Der Preis pro Anfrage hängt von der Komplexität, der Bearbeitungszeit und Ihrem Standort ab und liegt zwischen 0,40 € und 2 €.
- Im Durchschnitt verdienen unsere Agenten zwischen 15 € und 20 € pro Stunde.
Qualifikation
- Du fühlst dich im Umgang mit neuen Technologien wohl.
- Du löst gerne Probleme, bist neugierig und dynamisch.
- Du kommunizierst gerne – schriftlich und mündlich.
- Du bist mindestens 15 Stunden pro Woche verfügbar.
Benefits
- Verwalten Sie Ihren eigenen Zeitplan.
- Flexible Arbeitszeiten, Montag bis Freitag zwischen 7 und 1 Uhr morgens.
- Von zu Hause aus arbeiten.
- Möchten Sie arbeiten, wo Sie wollen und wann Sie wollen? Kommen Sie zu uns.
Kundenbetreuer (remote) employer: Onepilot
Onepilot is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With 38 days of paid time off, employees enjoy a healthy work-life balance while having ample opportunities for professional growth and development. The company's commitment to innovation and teamwork makes it an ideal place for those looking to make a meaningful impact in the B2B sector.
StudySmarter Expert Advice🤫
We think this is how you could land Kundenbetreuer (remote)
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Onepilot might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Kundenbetreuer (remote)
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Onepilot know if you can meet their needs without any hiccups!
Tailor Your Application to Onepilot:Every company has its vibe and customer approach. Research Onepilot's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Onepilot
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Onepilot.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
