Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve their issues via email, chat, or calls.
- Company: Onepilot simplifies customer care and sales outsourcing for e-commerce.
- Benefits: Enjoy flexible hours, work from home, and get paid per solved ticket.
- Why this job: Join a growing team with 20% monthly growth and a dynamic work culture.
- Qualifications: Tech-savvy, problem-solver, and available for at least 20 hours a week.
- Other info: Earn between €0.40 and €2 per ticket based on complexity and location.
Onepilot macht Customer Care und Prospection Outsourcing einfach und flexibel. E-Händler nutzen Onepilot auf die flexibelste Art und Weise, um ihre Kundenbetreuung und Verkaufsprovisionierung ganz oder teilweise zu übernehmen. In Zahlen ausgedrückt ist Onepilot: 20% monatliches Wachstum, 17,5 Mio. eingesammelt, +100 Mitarbeiter im Team, +1000 Freiberufler.
Aufgaben
- Als Onepilot-Agent sind Sie ein freier Mitarbeiter, der den Kunden unserer Kunden bei ihren Problemen hilft.
- Nachdem Sie E-Learning-Schulungen für Ihre Kunden absolviert haben, erhalten Sie Zugang zu einer Wissensdatenbank für jeden einzelnen Kunden.
- Die Onepilot-Technologie und diese Wissensdatenbank ermöglichen es Ihnen, effektiv auf die Anfragen unserer Kunden zu reagieren, die per E-Mail, Chat oder Anruf eingehen.
- Sie arbeiten von zu Hause aus und werden für jedes gelöste Ticket bezahlt. Der Preis für jedes Ticket hängt von der Komplexität des Tickets und Ihrem Standort ab. Er schwankt zwischen 0,40€ und 2€.
Qualifikation
- Sie sind mit neuen Technologien vertraut.
- Sie lösen gerne Probleme, sind neugierig und dynamisch.
- Sie kommunizieren gerne (schriftlich und mündlich).
- Sie sind mindestens 20 Stunden pro Woche verfügbar.
Benefits
- Je eigen schema beheren.
- Flexibele werktijden, maandag tot vrijdag zwischen 9 und 18 uur.
- Thuiswerken.
Kundenbetreuer (freelance) employer: Onepilot
Contact Detail:
Onepilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kundenbetreuer (freelance)
✨Tip Number 1
Familiarise yourself with the tools and technologies used in customer support. Since you'll be working remotely, having a good grasp of communication platforms and ticketing systems can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills during any interviews or discussions. Prepare examples of how you've effectively resolved customer issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Highlight your availability and flexibility. Since the role requires a minimum of 20 hours per week, make sure to communicate your schedule clearly and express your willingness to adapt to the needs of the team.
✨Tip Number 4
Engage with the company’s online presence. Follow Onepilot on social media and participate in discussions. This shows your interest in the company and can help you understand their culture better, which is valuable during the application process.
We think you need these skills to ace Kundenbetreuer (freelance)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Kundenbetreuer at Onepilot. Familiarise yourself with their customer care approach and the tools they use to assist clients.
Tailor Your CV: Highlight relevant experience in customer service or problem-solving roles. Emphasise your familiarity with technology and any previous freelance work, as this will resonate well with Onepilot's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your availability and flexibility, as well as your communication skills, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Onepilot
✨Show Your Tech Savvy
As a Kundenbetreuer, you'll be dealing with new technologies regularly. Make sure to highlight your familiarity with tech tools and platforms during the interview. Share specific examples of how you've used technology to solve problems in the past.
✨Demonstrate Problem-Solving Skills
Onepilot values agents who can effectively resolve customer issues. Prepare to discuss scenarios where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Abilities
Since the role involves written and verbal communication, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your communication style and empathy.
✨Be Flexible and Available
Flexibility is key in this freelance role. Be prepared to discuss your availability and how you can manage your time effectively. Highlight your willingness to adapt to different schedules and workloads as needed.
