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For Companies At a Glance
- Tasks: Help customers solve their issues via email, chat, or calls.
- Company: Onepilot simplifies customer care and prospecting outsourcing for e-commerce.
- Benefits: Work from home, flexible hours, and manage your own schedule.
- Why this job: Join a growing team with a dynamic culture and make a real impact.
- Qualifications: Tech-savvy, problem-solver, and great communicator available for 20+ hours weekly.
- Other info: Earn between €0.40 and €2 per resolved ticket based on complexity.
Onepilot macht Customer Care und Prospection Outsourcing einfach und flexibel. E-Händler nutzen Onepilot auf die flexibelste Art und Weise, um ihre Kundenbetreuung und Verkaufsprovisionierung ganz oder teilweise zu übernehmen.
In Zahlen ausgedrückt ist Onepilot:
- 20% monatliches Wachstum
- 17,5 Mio. eingesammelt
- +100 Mitarbeiter im Team
- +1000 Freiberufler
Aufgaben
Als Onepilot-Agent sind Sie ein freier Mitarbeiter, der den Kunden unserer Kunden bei ihren Problemen hilft. Nachdem Sie E-Learning-Schulungen für Ihre Kunden absolviert haben, erhalten Sie Zugang zu einer Wissensdatenbank für jeden einzelnen Kunden. Die Onepilot-Technologie und diese Wissensdatenbank ermöglichen es Ihnen, effektiv auf die Anfragen unserer Kunden zu reagieren, die per E-Mail, Chat oder Anruf eingehen. Sie arbeiten von zu Hause aus und werden für jedes gelöste Ticket bezahlt. Der Preis für jedes Ticket hängt von der Komplexität des Tickets und Ihrem Standort ab. Er schwankt zwischen 0,40€ und 2€.
Qualifikation
- Sie sind mit neuen Technologien vertraut
- Sie lösen gerne Probleme, sind neugierig und dynamisch
- Sie kommunizieren gerne (schriftliche und mündliche Kommunikation)
- Sie sind mindestens 20 Stunden pro Woche verfügbar
Benefits
- Eigenes Schema verwalten
- Flexibele werktijden, maandag tot vrijdag tussen 9 en 18 uur
- Thuiswerken
Kundenbetreuer (freelance) employer: Onepilot
Contact Detail:
Onepilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kundenbetreuer (freelance)
✨Tip Number 1
Familiarise yourself with the latest customer service technologies and tools. Since Onepilot values tech-savvy individuals, showcasing your knowledge of relevant software during any discussions can set you apart.
✨Tip Number 2
Practice your communication skills, both written and verbal. As a Kundenbetreuer, you'll be interacting with customers through various channels, so being articulate and clear is essential.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will help you illustrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since the role requires a commitment of at least 20 hours per week, showing that you can adapt your schedule to meet the needs of the job will make you a more attractive candidate.
We think you need these skills to ace Kundenbetreuer (freelance)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Kundenbetreuer at Onepilot. Familiarise yourself with their customer care approach and the tools they use, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasise your familiarity with new technologies, problem-solving skills, and communication abilities. Provide specific examples of how you've successfully handled customer inquiries in the past.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in freelance work and how you can contribute to Onepilot's growth and success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-organised and professional.
How to prepare for a job interview at Onepilot
✨Show Your Tech Savvy
Since the role requires familiarity with new technologies, be prepared to discuss your experience with various tools and platforms. Highlight any relevant software or systems you've used in previous roles, as this will demonstrate your ability to adapt quickly.
✨Demonstrate Problem-Solving Skills
As a Kundenbetreuer, you'll be solving customer issues regularly. Prepare examples of past challenges you've faced and how you resolved them. This will showcase your analytical thinking and resourcefulness.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing both your written and verbal communication skills.
✨Be Flexible and Available
The job offers flexible working hours, so express your willingness to adapt your schedule. Mention your availability for at least 20 hours a week and how you can manage your time effectively while working from home.
