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- Tasks: Lead a team to manage high-value client relationships and operational performance.
- Company: Dynamic customer support company focused on client success.
- Benefits: Competitive salary, flexible hybrid work, and career growth opportunities.
- Why this job: Make a real impact by driving client success in a supportive environment.
- Qualifications: 5-7 years in operations, strong analytical skills, fluent in English and French.
- Other info: Join a vibrant team dedicated to excellence in client service.
The predicted salary is between 43200 - 72000 £ per year.
A leading customer support company is hiring a Key Account Director in Greater London. This role involves owning operational KPIs and SLAs for high-value clients, leading a team of Account Managers, and fostering strong client relationships.
The ideal candidate should have 5-7 years of experience in operations, strong analytical skills, and be fluent in English and French.
A competitive salary and a flexible hybrid work environment are offered.
Key Account Director - Hybrid Client Success & Growth Lead employer: Onepilot
Contact Detail:
Onepilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director - Hybrid Client Success & Growth Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their operational KPIs and SLAs, and think about how your experience can help them achieve their goals. We want you to shine when it comes to discussing client success strategies!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your analytical skills and how you've led teams in the past. This will help you feel more confident when it’s time to impress the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Key Account Director - Hybrid Client Success & Growth Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and client management. We want to see how your skills align with the role of Key Account Director, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed high-value clients and led teams in the past.
Showcase Your Analytical Skills: Since this role involves owning operational KPIs and SLAs, make sure to highlight your analytical skills in both your CV and cover letter. We love seeing how you’ve used data to drive success in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Onepilot
✨Know Your Numbers
As a Key Account Director, you'll be expected to own operational KPIs and SLAs. Brush up on relevant metrics and be ready to discuss how you've successfully managed these in the past. Show them you can drive results!
✨Showcase Your Leadership Skills
You'll be leading a team of Account Managers, so it's crucial to demonstrate your leadership style. Prepare examples of how you've motivated teams, resolved conflicts, and achieved goals together. They want to see you as a strong leader!
✨Build Rapport with Clients
Fostering strong client relationships is key in this role. Think of specific instances where you've built trust and rapport with clients. Be ready to share your strategies for maintaining long-term partnerships and how you handle challenging situations.
✨Language Proficiency Matters
Fluency in English and French is a must. If you're bilingual, practice discussing your experiences in both languages. This will not only showcase your skills but also demonstrate your ability to communicate effectively with diverse clients.
