Dutch Customer Care Account Manager

# Dutch Customer Care Account Manager## Onepilot is hiring!## Job Description### Missions* *Agents Management:* + Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average) + Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets + Training of new Onepilot agents + Structure, organize and retain the agents team* *Client Performance:* + Build and maintain strong relationships with your portfolio of clients + Deliver best-in-class quality reporting all the data needed + Optimize processes to improve efficiency + Identify and capitalize on upselling or cross-selling opportunities + Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management) + Challenge and refine internal processes + Onboarding of new clients with the support of your Account Director### Conditions & avantages* Start as soon as possible* Attractive package with equity.* Be part of a fast-growing startup with strong career growth potential (account management, sales, product, tech, etc.).* Work in a dynamic and rewarding environment with a young, energetic team.* Contribute to the international expansion of a high-growth company across France and Europe.* Flexible remote policy.* Regular team events (all-hands, offsite…)## Preferred Experience* Experience in customer support or operational roles* Data-driven mindset with a passion for achieving goals and tackling new challenges* Strong team player and confirmed problem solver* Willingness to get hands-on when required* Fluent in Dutch and English OR French First call to discuss the role & your motivation Case study (take approximately 1h to prepare) Interview with Lucas our COO Final interview with one of Onepilot team member*We’re committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and identities.*## Additional Information* Contract Type: **Full-Time*** Location: **Paris, London*** Experience: **> 2 years*** **Occasional remote authorized** #J-18808-Ljbffr