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- Tasks: Deliver top-notch customer service to superyacht clients and manage their accounts.
- Company: Join a leading marine services company in Southampton.
- Benefits: Gain valuable experience, work in a dynamic environment, and develop your skills.
- Other info: Opportunity to grow within a supportive team and learn about the marine industry.
- Why this job: Be the go-to person for superyacht customers and make a real difference.
- Qualifications: Strong communication skills and a knack for multitasking; marine knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
To provide a high quality of Customer Service to the existing Superyachts customers by acting as a single point of contact, reacting promptly and professionally to customer enquiries, providing advice and consultation on OneOcean products and services and processing any subsequent orders. To assist in the smooth running of all allocated accounts/customers through regular contact with Head Office departments including, but not limited to: Accounts, Technical Support, Warehouse and identifying sales opportunities with existing customers and provide warm leads to the Senior Account Manager. Please note this role is based in Southampton.
Key Responsibilities
- To learn and understand our internal processes and systems to ensure the quality of work output
- To liaise with Head Office with regard to product and service delivery, to ensure quality of timing, service and order content
- To assist in the generation of sales leads through both direct and indirect actions
- To maintain all relevant operational systems keeping data up-to-date and accurate at all times
- To attend Sales & General Meetings as requested and to contribute to planning and strategy
- To be available to travel to Head Office, from time to time, to assist in maintaining contact and relationship levels
- To be fully conversant with all Account Management and processes
- To keep in regular contact with all satellite offices to help maintain a professional overall service
- Any other tasks associated with this role
Skills, Knowledge and Expertise
- Proficiency in the Microsoft Office suite of applications
- Excellent written and spoken communication skills
- Ability to work independently, while at the same time work well as part of a team
- Ability to multi-task and prioritise own work load
- Ability to maintain productivity in a busy open-plan office environment
- Previous customer service experience
- Understanding of marine sector (is preferred, but not essential)
Superyacht Service Manager (Fixed Term Contract) in Southampton employer: OneOcean Group
Contact Detail:
OneOcean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Superyacht Service Manager (Fixed Term Contract) in Southampton
✨Tip Number 1
Get to know the company inside out! Research OneOcean and their products so you can chat confidently about how you can add value as a Superyacht Service Manager. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and expectations. Plus, it might just lead to a warm introduction that could boost your chances!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and account management. Think of examples from your past experiences that highlight your skills in these areas, especially in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Superyacht Service Manager (Fixed Term Contract) in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Superyacht Service Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent written and spoken communication, don’t hold back! Use clear and concise language in your application. We love a good story, so feel free to share examples of how you've successfully communicated with customers in the past.
Demonstrate Your Understanding of the Marine Sector: Even if you don't have direct experience in the marine sector, show us your enthusiasm and willingness to learn. Mention any related knowledge or experiences that could be beneficial. We appreciate candidates who are eager to dive into new challenges!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at OneOcean Group
✨Know Your Stuff
Make sure you understand the ins and outs of OneOcean products and services. Brush up on your knowledge about the marine sector, even if it’s not essential. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you reacted to enquiries and resolved issues. This will demonstrate your ability to be a single point of contact for customers, just like the job requires.
✨Be Ready to Multi-task
Since the role involves juggling various tasks, think of situations where you've successfully managed multiple responsibilities. Be prepared to discuss how you prioritise your workload and maintain productivity in a busy environment.
✨Communicate Clearly
Practice your communication skills, both written and spoken. You might be asked to explain complex information simply or to provide updates on customer accounts. Clear communication is key, so consider doing mock interviews with a friend to refine your delivery.