At a Glance
- Tasks: Lead customers from onboarding to renewal, ensuring value and adoption of our SaaS platforms.
- Company: Join OneOcean Group, a dynamic company focused on customer success.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a diverse global team with a focus on innovation and collaboration.
- Why this job: Make a real impact by helping customers succeed and driving their business outcomes.
- Qualifications: Experience in customer success or account management with strong communication skills.
OneOcean Group is seeking a Customer Success Manager to lead customers from onboarding through renewal, ensuring measurable value and adoption across our SaaS platforms. You will collaborate with Account Management to drive commercial outcomes and expansion opportunities, while maintaining health scores and renewal readiness for a diverse global customer base.
In this role, you will own onboarding, define success criteria, run business reviews, and advocate customer needs internally.
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Customer Success Manager — Drive Adoption & Renewals employer: OneOcean Group
OneOcean Group is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities tailored to enhance your skills in the maritime SaaS sector. Located in the vibrant coastal cities of Southampton and Portsmouth, our hybrid work model provides the perfect balance of flexibility and community engagement, making it an ideal place for those seeking meaningful and rewarding employment.
