Operations Manager in Sheffield

We are seeking an experienced healthcare leader who can take charge of a busy walk-in centre and deliver excellent patient care. The Operations Manager will manage and inspire a team of clinical and non-clinical staff, drive operational excellence, and work closely with stakeholders to continuously improve the service.

We are looking for someone who is confident in people management, understands budgets and service targets, and thrives in a fast-paced healthcare environment. You'll also be responsible for regulatory compliance, including CQC readiness, and leading initiatives to improve service quality and patient experience.

About us: At OneMedical Group, we believe there's a better way to care for communities. Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.

We have two different arms within our organisation: OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that it's through learning from one another and working together that we can truly make a difference.

We are inspired by the ethos of the traditional family doctor: someone personal, consistent and trusted within the community. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.

Job responsibilities:

• Recent management experience with a proven track record of leading teams.
• Strong understanding of autonomous practice within a minor illness or Urgent Treatment Centre.
• Knowledge of adult and paediatric minor illness guidelines and their application in clinical services.
• In-depth knowledge of CQC Key Lines of Enquiry (KLOEs) and regulatory requirements.
• Ability to manage performance and prioritise workloads effectively.
• Excellent teamwork, communication, and interpersonal skills.
• Good understanding of clinical pathways and service delivery standards.
• Computer literacy and comfort using data to monitor performance.
• Lead a motivated, skilled team delivering urgent care to the community.
• Be part of a forward-thinking organisation committed to Putting people first and Working together for a Healthier future.
• Shape the future of minor illness care in Sheffield, driving innovation and high standards.

Sheffield Walk-in Centre sees approximately 77,500 patients annually through walk in and those booked directly into the service through 111. We have a close relationship with the local hospitals and work across the city with our external partners, to ensure we are providing high-quality care for our patients. We have excellent links with the specialists at the Royal Hallamshire Hospital, Northern General Hospital, The Children's Hospital, Eye Casualty and Sexual Health Centre, who provide support to our clinicians and the patients attending the Walk-in Centre.

Location: Sheffield City GP Health Centre, 75 Broad Ln, Sheffield City Centre, Sheffield S1 3PB

What we offer:

• A supportive environment focused on development and wellbeing.
• Opportunity to influence service transformation and innovation.
• NHS Pension with 20.6% Employer Contribution.
• 25 days annual leave plus Bank Holidays (pro-rata, if part-time); the annual leave entitlement rises with length of service.
• Extra day of leave per year for work anniversary.
• Enhanced Maternity, Paternity / Adoption pay.
• Employee Assistance Program run by award winning Health Assured.
• Eye care scheme free eye test plus a contribution towards glasses.
• Cycle to work scheme.
• Access to NHS Discounts.
• Continued personal and professional development.

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Person Specification:

• Evidence of leading a team.
• Good understanding of autonomous practice within a minor illness/Urgent Treatment centre and the roles that deliver this.
• Good understanding of adult and paediatric guidelines in minor illness and why we need to deliver this within the service.
• Ability to manage and prioritise workload.
• Proven ability to work as part of a team.
• In-depth Knowledge of the CQC Key lines of Enquiry.
• Current knowledge of government targets and initiatives and N.I.C.E. guidelines and their impact on clinical practice.
• Good understanding of pathways.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.