Service Coordinator

At OneMedical Group, we are looking for two experienced and motivated Service Coordinators to support the smooth day-to-day running of our primary care services in Milton Keynes. One Service Coordinator will oversee Whitehouse Surgery and Neath Hill Health Centre, while the second will be based at Brooklands Health Centre. Each role is full-time at 40 hours per week.

Main duties of the job

• Working closely with the Business Manager, you will coordinate operational and administrative activity across your service, including clinical rotas, room allocation, workforce administration and the day-to-day leadership of the non-clinical team.
• This is a varied, hands-on role for someone who understands primary care, builds positive working relationships and can balance competing priorities while maintaining a professional, patient-focused service.

About us

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent, family-run healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens, bringing everything together under one roof. We believe the best places to work are created by people who genuinely love what they do and celebrate each other's success. Our culture combines national ambition with genuine family heart, with a workplace rooted in trust, empowerment and collaboration. Above all, we are united by a shared purpose: creating spaces and delivering services that make a lasting, positive difference to the health and wellbeing of the communities we serve.

Job responsibilities

• Service Coordination: Coordinating the smooth day-to-day running of the service and responding to operational priorities as they arise.
• Rotas & Cover: Managing clinical rotas to minimise gaps in cover, coordinating locum bookings and keeping relevant HR systems up to date.
• Locum Support: Providing locums with an appropriate information pack and an introduction to the service.
• People Leadership: Providing guidance, support and day-to-day leadership to the non-clinical team, including Patient Navigators.
• Employee Development: Supporting inductions, appraisals, one-to-ones, probationary reviews and training plans, and coordinating the onboarding and training of new administrative colleagues.
• Workforce Administration: Maintaining sickness records, escalating concerns appropriately, managing payroll submissions and keeping leave and absence information accurate.
• Leave & Employee Relations: Overseeing annual leave approvals to maintain appropriate cover and supporting employee relations matters, including sickness, performance and disciplinary issues.
• Systems Access: Ensuring employees and locums have the appropriate IT access for clinical and non-clinical systems.
• Rooms & Resources: Managing clinical room rentals and allocations, monitoring petty cash, raising purchase orders and maintaining stationery supplies in line with internal processes.
• Collaborative Working: Working closely with managers and support functions, including People and Recruitment, to maintain efficient operational and administrative processes.

Person Specification

• Experience: Previous experience working in primary care. Previous team leader or supervisory experience.
• Knowledge and skills: An understanding of primary care operations and the external factors that can influence service delivery. The ability to manage senior administrative tasks, including workforce-related administration. Strong organisational, communication and problem-solving skills. The confidence to prioritise a varied workload and remain calm in a busy, changing environment. A collaborative and supportive approach to working with colleagues, managers and wider support teams. Good IT skills and the ability to maintain accurate records across different systems. A genuine commitment to delivering an excellent, patient-focused service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.