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- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: Join the friendly team at Minehead Medical Centre, a vital community healthcare provider.
- Benefits: Enjoy NHS pension, 25 days leave, and employee discounts.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Great communication skills and a positive attitude; healthcare experience is a plus.
- Other info: Flexible hours available; full training provided for the right candidate.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Patient Navigator at Minehead Medical Centre! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we would love to hear from you!
Minehead Medical Centre is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
Location and Working Hours
Location: Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL. This is a permanent, full-time job (40 hours per week). However, we are flexible. Part-time can also be considered. Note: Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support sponsorship for this position.
Job Requirements
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Job Responsibilities
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
Why Join Us?
At Minehead Medical Centre, we are proud of our friendly, supportive environment. You will play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care. If you are ready to take on a rewarding role where your skills will make a real difference, we would love to hear from you. Apply now and become an integral part of our team!
Benefits
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced maternity, maternity/paternity support, adoption pay
- Participation in OMGs refer a friend scheme
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS discounts
About Minehead Medical Centre
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor. Supported by the larger Group, Minehead Medical Centre delivers excellent care to the patients and communities around Minehead.
About OneMedical Group
Join OneMedical Group. Shape a healthier future. For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Person Specification – Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
OneMedical Group Minehead Medical Centre Minehead Somerset TA24 5DL
Patient Navigator in Minehead employer: OneMedicalGroup
Contact Detail:
OneMedicalGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator in Minehead
✨Tip Number 1
Get to know the Minehead Medical Centre vibe! Before your interview, check out their website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Patient Navigator, you'll be chatting with patients all day. Role-play with a friend or family member to get comfortable answering questions and handling inquiries with empathy.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any relevant software you might use at the centre, like EMIS. If you can demonstrate your tech-savviness during the interview, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which is always a plus in the healthcare field.
We think you need these skills to ace Patient Navigator in Minehead
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional attitude that fits perfectly with our team.
Tailor Your Application: Make sure to tailor your application to the Patient Navigator role. Highlight any relevant experience or skills, especially in communication and IT systems, as these are key for us at Minehead Medical Centre.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Minehead Medical Centre.
How to prepare for a job interview at OneMedicalGroup
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Navigator role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like managing patient inquiries and scheduling appointments.
✨Show Off Your Communication Skills
As a Patient Navigator, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and empathetically. You might even want to prepare examples of how you've handled difficult conversations or managed multiple phone calls in the past.
✨Get Comfortable with IT Systems
Since the role involves using IT systems, it’s a good idea to brush up on any relevant software you might encounter, like EMIS. If you have experience with similar systems, be ready to discuss that and how quickly you can adapt to new technologies.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like at Minehead Medical Centre. This shows your genuine interest in the role and helps you assess if it's the right fit for you.