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- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy and professionalism.
- Company: Join OneMedical Group, a leading independent healthcare organisation in the UK.
- Benefits: Enjoy 25 days annual leave, NHS pension, and employee discounts.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Excellent communication skills and a friendly attitude; prior experience is a plus but not required.
- Other info: Full training provided in a supportive, dynamic environment.
The predicted salary is between 10 - 13 £ per hour.
Join Our Team as a Patient Navigator (Zero Hours Contract) at Brooklands Health Centre! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you!
Main duties of the job:
Brooklands Health Centre is seeking a Receptionist, also known as Patient Navigator, to join our team. In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What We're Looking For:
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
About us:
Join OneMedical Group. Shape a healthier future. For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this. Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities working in true partnership with the NHS.
At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
Equality, Diversity and Inclusion:
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Job responsibilities:
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
Whitehouse Surgery is a state-of-the-art, purpose-built Health Centre, open to all Milton Keynes residents. We are located along the V4, between the H3 and H4, with ample parking. Our team offer the highest levels of care, as well as tailoring services to suit patients' health and wellbeing needs. Whitehouse Surgery is made up of GPs, Practice Nurses, Health Coaches, Pharmacists, Social Prescribers and Mental Health Workers, with further support from our PCN including First Contact Physiotherapists and Drugs/Alcohol Support in house. Our non-clinician team is made up of our practice's Business Manager, Senior Administrator, and Receptionist team, with support from Medical Secretaries and Clinical Coders working in a centralised hub.
If you're ready to take on a rewarding role where your skills will make a real difference, we'd love to hear from you. Apply now and become an integral part of our team!
System used: SystemOne
Benefits:
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Participation in OMG's refer a friend scheme
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Person Specification:
Experience: Prior experience in a healthcare or administrative role is desirable but not essential.
Knowledge and skills:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Navigator (0 hours) in Milton Keynes employer: OneMedicalGroup
Contact Detail:
OneMedicalGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator (0 hours) in Milton Keynes
✨Tip Number 1
Get to know the company! Research Brooklands Health Centre and OneMedical Group. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Navigator, you'll need to be friendly and professional. Role-play common scenarios with a friend or family member to build your confidence in handling patient inquiries and managing multiple calls.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Contacting recruitment@onemedicalgroup.co.uk shows initiative and can help clarify any uncertainties you might have.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the organisation right from the start.
We think you need these skills to ace Patient Navigator (0 hours) in Milton Keynes
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional attitude that fits perfectly with our team.
Tailor Your Application: Make sure to highlight your communication skills and any relevant experience in healthcare or admin roles. Even if you don't have direct experience, share how your skills can help us provide outstanding care at Brooklands Health Centre.
Keep It Clear and Concise: We appreciate a well-structured application! Use clear language and bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can handle multiple tasks, so show us you can communicate effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at OneMedicalGroup
✨Show Off Your Communication Skills
As a Patient Navigator, you'll need to communicate effectively with patients and colleagues. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully handled inquiries or resolved issues, showcasing your friendly and professional attitude.
✨Demonstrate Your IT Confidence
Since the role involves using IT systems like SystemOne, be prepared to discuss your experience with technology. If you have used similar systems before, mention them! If not, express your willingness to learn and adapt quickly, as full training will be provided.
✨Stay Calm Under Pressure
The job can be fast-paced, so it's important to show that you can handle multiple tasks without getting flustered. Share a story about a time when you managed a busy situation effectively, highlighting your organisational skills and ability to prioritise tasks.
✨Emphasise Your Team Spirit
At OneMedical Group, collaboration is key. Talk about your experiences working in teams and how you contribute to a positive work environment. Mention any specific instances where you supported colleagues or helped improve team dynamics, as this aligns with their values of working together.