At a Glance
- Tasks: Lead HR operations across multiple sites and support high-performing teams.
- Company: Join a family-run healthcare organisation with over 20 years of NHS service experience.
- Benefits: Competitive salary, 25 days annual leave, paid travel expenses, and NHS discounts.
- Other info: Enjoy a relaxed, collaborative office environment with opportunities for career growth.
- Why this job: Make a real impact in a people-first culture while shaping HR delivery.
- Qualifications: CIPD Level 5 or equivalent experience in HR operations required.
The predicted salary is between 48000 - 62000 € per year.
We are seeking an experienced HR Operations Manager to lead and strengthen HR delivery across our multi-site healthcare organisation operating across the UK. This is a key operational leadership role responsible for ensuring consistent, compliant, and effective HR service delivery across all sites, while supporting managers and clinical leaders in building confident, high-performing teams.
Main duties of the job
Reporting to the Group Service Delivery Director, the role will act as the bridge between people strategy, delivered by our People Partners (also known as HR Business Partners) and day-to-day operations delivered through our recruitment, advisory and administration functions, ensuring our workforce is engaged, well-supported, and able to deliver outstanding patient care and related services across our group. This role will also work very closely with our Quality and Standards team and specifically the Learning and Development Lead to support a positive employee journey and experience for all of our teams whilst ensuring compliance with regulatory and legal frameworks.
You will thrive if you:
- Enjoy being hands-on and visible across sites, not just desk-based
- Value strong relationships and a supportive culture
- Like working in an environment where you can shape and improve things
- Are comfortable balancing operational delivery with continuous improvement
Job responsibilities
The HR Operations Manager plays a key role in supporting safe and effective staffing levels, workforce performance, regulatory compliance, and a positive employee experience across all locations. Working closely with our service management teams and all our support and ancillary functions, the role will provide operational HR leadership, and will advise on complex workforce matters, supporting effective people management in line with organisational culture, frameworks, policies and employment legislation.
Key areas of responsibility include:
- Lead and oversee HR operations across multiple sites
- Provide direction and governance to the People team
- Ensure consistent application of HR policies, processes, and standards
- Support recruitment strategy and workforce planning across clinical and support roles
- Use HR data and insight to support decision-making and improvement
- Work closely with operational and clinical leaders to ensure workforce effectiveness
- Drive continuous improvement across HR systems and processes, and reporting capability
Why join us?
We are a family-run healthcare organisation with over 20 years experience delivering NHS services. We combine stability with a genuinely people-first culture, where ideas are welcomed and you can make a real impact.
- People-first culture human decision-making and accessible leadership
- Real autonomy & impact shape how HR is delivered, not just maintain it
- Growth opportunity join us during a period of expansion and help shape HR at scale
- Collaborative leadership work closely with senior leaders and clinicians
- Flexibility & trust supportive, balanced working culture
- Stability with purpose established organisation with a progressive mindset
What else do we offer?
- Opportunity to genuinely influence and improve HR within a growing organisation
- Development and career growth opportunities
- Paid travel expenses
- 25 days annual leave + Bank Holidays (increasing with service) + work anniversary day off
- Company pension
- NHS discounts
Location & working environment
Our head office is based at Bank Top Support Centre (LS21 1PY), set in a rural location near Leeds. This is an office-based role with regular national travel to our sites, so flexibility and willingness to travel are essential (own transport required). The office environment is relaxed, collaborative, and dog-friendly.
Qualifications
Essential
- CIPD Level 5 or equivalent experience
Desirable
- CIPD Level 7
- Strong knowledge of UK employment law
- A pragmatic, solutions-focused approach
- Excellent relationship-building and communication skills
- Highly organised, with the ability to balance multiple priorities
Experience
Essential
- Proven HR operations experience in a multi-site environment
- Experience overseeing all the HR functions, including recruitment, advisory and administration
- Experience managing employee relations cases independently and escalating strategically, whenever needed
Desirable
- Healthcare / NHS / regulated sector experience
- Experience in a growing or changing organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
HR Operations Manager employer: OneMedicalGroup
OneMedical Group is an exceptional employer, offering a people-first culture that prioritises employee well-being and development. With a focus on collaboration and innovation, employees have the opportunity to shape HR practices within a stable, family-run healthcare organisation. The relaxed and dog-friendly office environment near Leeds, combined with generous benefits such as 25 days annual leave and NHS discounts, makes it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their culture, and think about how your experience aligns with their needs. Practice common interview questions and be ready to share specific examples of your past successes in HR operations.
✨Tip Number 3
Show your passion for HR! During interviews, let your enthusiasm shine through. Talk about why you love working in HR and how you can contribute to building high-performing teams. A genuine interest can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace HR Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the HR Operations Manager role. Highlight your multi-site HR experience and any relevant qualifications, like your CIPD Level 5 or 7.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about HR and how you can contribute to our people-first culture. Share specific examples of how you've improved HR processes in previous roles.
Showcase Your People Skills:Since this role is all about building relationships, make sure to highlight your communication and relationship-building skills. We want to see how you’ve successfully collaborated with teams in the past.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we may close the process early due to high interest. Head over to our website to apply!
How to prepare for a job interview at OneMedicalGroup
✨Know Your HR Stuff
Make sure you brush up on your knowledge of UK employment law and HR best practices. Be ready to discuss how you've applied this knowledge in previous roles, especially in multi-site environments. This will show that you're not just familiar with the theory but can also implement it effectively.
✨Showcase Your People Skills
As an HR Operations Manager, building strong relationships is key. Prepare examples of how you've fostered a supportive culture in past roles. Think about times when you've successfully navigated complex employee relations cases or improved team dynamics—these stories will resonate well.
✨Demonstrate Your Hands-On Approach
This role requires someone who enjoys being visible across sites. Be ready to share experiences where you've been proactive in addressing HR challenges on the ground. Highlight any initiatives you've led that improved operational delivery or employee engagement.
✨Prepare for Continuous Improvement Discussions
The company values continuous improvement, so come prepared with ideas on how HR processes can be enhanced. Think about specific metrics or data you've used in the past to drive improvements and be ready to discuss how you would apply similar strategies in this new role.
