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- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: Join the friendly team at Minehead Medical Centre.
- Benefits: Enjoy NHS pension, 25 days leave, and employee discounts.
- Other info: Full training provided; flexible hours available for the right candidates.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 26500 - 26500 £ per year.
Join Our Team as a Patient Navigator at Minehead Medical Centre! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under pressure while managing multiple phone calls each day? If so, we’d love to hear from you!
Minehead Medical Centre is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We are ideally seeking a full‑time candidate (40 hours per week), though applicants able to work a minimum of 30 hours per week will also be considered.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast‑paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential; full training will be provided.
Key Responsibilities
- Welcoming patients and visitors, managing check‑ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time‑management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Why Join Us?
At Minehead Medical Centre, we’re proud of our friendly, supportive environment. You’ll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.
Benefits
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, rising with length of service (pro rata for part‑time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Participation in OMG’s refer a friend scheme
- Employee Assistance Program run by awarding‑winning Health Assured
- Eye care scheme: free eye test plus contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
- £12.71 per hour
Location
Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process. Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support sponsorship for this position. We reserve the right to close this advert early.
Patient Navigator in Somerset employer: OneMedical Group
Contact Detail:
OneMedical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator in Somerset
✨Tip Number 1
Get to know the Minehead Medical Centre vibe! Before your interview, check out their website and social media. Understanding their values and culture will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle pressure, just like the job requires.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past where you've demonstrated excellent organisational skills or handled multiple tasks at once. This will show them you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Patient Navigator in Somerset
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in healthcare. We’re looking for strong communication skills and organisational abilities, so relate your past roles to what we do here at Minehead Medical Centre.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. Remember, we’re busy too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at OneMedical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Navigator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Navigator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising common interview questions with a friend can also help you articulate your thoughts clearly.
✨Demonstrate Your IT Confidence
Since the role involves using IT systems, be ready to discuss your experience with technology. If you have used similar systems before, mention them. If not, express your willingness to learn and adapt quickly, as full training will be provided.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the work culture at Minehead Medical Centre. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.