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- Tasks: Join our team as a Patient Navigator, greeting patients and managing appointments.
- Company: OneMedical Group is dedicated to improving community health with patient-centered services.
- Benefits: Enjoy 33 days annual leave, NHS pension, and family-friendly policies.
- Why this job: Be part of a friendly team making a real impact on community health.
- Qualifications: Prior experience in a GP practice and strong communication skills are preferred.
- Other info: Flexible full-time or part-time hours available; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Patient Navigator | Great Western Medical Practice | Part-Time 38 hours per week
Great Western Medical Practice, in Aberdeen, is looking for a forward thinking Patient Navigator to join our friendly team and support all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
You will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.
The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.
You will have exceptional interpersonal skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you.
Right to work in the UK: Please note that we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to live and work in the UK at the time of application.
The Job Holder Will Have To
- greet patients and visitors, advising them of their appointments and checking them in
- advise patients on self-check in facilities
- receive and make calls as required with the ability to handle heavy phone/patient traffic
- divert calls and take messages as appropriate
- sort, review and distribute incoming internal mail
- process outgoing mail following the procedure
- pull, file and photocopy patient’s paper records
- scan and attach patients’ data to patients’ electronic records
- ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- receiving all incoming deliveries, opening and distributing accordingly
- complete the Surgery Administration, including registrations and deductions
Therefore, The Successful Candidate Must
- desirably have prior experience as patient navigator
- be confident using the phone
- have a good level of IT skills
- be friendly and welcoming; patient and understanding
- be able to follow instructions and procedures
- have good organisation and communication skills
- work accurately and methodically
- be able to work with all types of people
- Right to work in the UK: Please note that we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to live and work in the UK at the time of application.
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About Great Western Medical Practice
Located in Seafield, Aberdeen, we provide healthcare to around 10,000 patients from a modern, accessible health centre. We offer a variety of appointment typestelephone, face-to-face, and videoavailable Monday to Friday, 8am to 6pm. The practice is conveniently situated near local amenities, including pharmacies, shops, and bus routes, with ample parking.
Location
Seafield Rd, Aberdeen AB15 7YT
System used
SystemOne
Why join us?
Our Benefits
- NHS Pension
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Paternity / Adoption pay
- Participation in OMG’s refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
Join OneMedical Group. Shape a healthier future.
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happensbringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalitiesworking in true partnership with the NHS.
At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
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Patient Navigator (Receptionist) employer: OneMedical Group
Contact Detail:
OneMedical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator (Receptionist)
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Navigator. Understanding the day-to-day tasks, such as managing patient check-ins and handling phone traffic, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in a GP practice or similar healthcare environment. Be ready to discuss how your past roles have prepared you for the responsibilities outlined in the job description.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves heavy phone traffic, being able to convey information clearly and confidently will be crucial.
✨Tip Number 4
Show your enthusiasm for patient care and teamwork. OneMedical Group values a friendly and welcoming nature, so be prepared to share examples of how you've contributed positively to team dynamics in the past.
We think you need these skills to ace Patient Navigator (Receptionist)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Patient Navigator position. Tailor your application to highlight relevant experience, especially in a GP practice.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that demonstrate your communication skills and ability to handle patient interactions effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles as a medical receptionist or patient navigator. Include details about your IT skills, organisational abilities, and any experience with patient management systems like SystemOne.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at OneMedical Group
✨Showcase Your Communication Skills
As a Patient Navigator, you'll be interacting with patients and colleagues regularly. During the interview, demonstrate your ability to communicate clearly and effectively. Share examples of how you've handled difficult conversations or provided excellent customer service in previous roles.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Patient Navigator. Review the job description thoroughly and think about how your past experiences align with the tasks mentioned, such as managing phone traffic and assisting patients with check-ins.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Prepare for scenarios like dealing with an upset patient or managing multiple tasks at once. Think about how you would approach these situations and be ready to discuss your thought process.
✨Emphasise Your IT Proficiency
Since the role involves using electronic records and other IT systems, be prepared to discuss your technical skills. Mention any relevant software you've used in the past and express your willingness to learn new systems, like SystemOne, if you're not already familiar with it.