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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: The Light Surgery, a friendly and innovative GP practice in Leeds.
- Benefits: NHS pension, 25 days annual leave, and personal development opportunities.
- Why this job: Join a supportive team and make a real difference in patient care.
- Qualifications: Excellent communication skills and a friendly attitude; healthcare experience is a plus.
- Other info: Part-time role with flexible hours and career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Patient Navigator at The Light Surgery, Leeds. Fixed-Term Contract until the end of August 2026. This is a part-time role at 30 hours per week, covering a period of maternity leave.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Benefits and Additional Information
- NHS Pension with 20.6% Employer Contribution
- 25 days (plus Bank Holidays) annual leave, pro-rata for part-time
- Extra leave for work anniversary each year
- Enhanced Maternity, Paternity and Adoption pay
- Family-friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- Continued personal and professional development
- 24/7 Employee Assistance Program
- Eye care scheme and glasses contribution
- Cycle to work scheme
- Access to NHS Discounts
Note: We are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.
About The Light Surgery
The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. Our team is friendly, forward-thinking and supportive. The practice is located in The Light, a leisure and retail centre in the heart of Leeds. The ground floor offers car parking, and staff are eligible for discounted rates. System used: SystemOne.
Join OneMedical Group
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. We provide NHS services at scale and design, build and manage spaces where care happens—bringing everything together under one roof. We are proud to be the only organisation in the UK to do this. Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all.
Diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. The OneMedical Way is personal, trusted and rooted in community.
Equality and Diversity
OneMedical Group is committed to promoting equality of opportunity for all job applicants. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Patient Navigator (fixed-term contract) employer: OneMedical Group
Contact Detail:
OneMedical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator (fixed-term contract)
✨Tip Number 1
Get to know the company! Research The Light Surgery and OneMedical Group. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Navigator, you'll need to be a confident communicator. Role-play common scenarios with friends or family to get comfortable handling patient inquiries and managing appointments.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the work culture and might even give you tips on how to stand out during the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our team at The Light Surgery.
We think you need these skills to ace Patient Navigator (fixed-term contract)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can connect with patients, so a warm tone goes a long way.
Tailor Your Application: Make sure to tailor your application to the Patient Navigator role. Highlight any relevant experience, even if it’s not directly in healthcare. We value transferable skills, so if you've got strong communication or organisational abilities, shout about them!
Show Your Enthusiasm: Let us know why you’re excited about this role! Whether it’s the chance to work in a fast-paced environment or your passion for helping others, sharing your enthusiasm can really make your application stand out. We love seeing candidates who are genuinely interested in joining our team.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we want to see that you can present information accurately. Plus, applying through our website ensures your application gets to us quickly and efficiently!
How to prepare for a job interview at OneMedical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Navigator role. Familiarise yourself with the key responsibilities like managing check-ins and handling patient inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Navigator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Demonstrate Empathy and Professionalism
Since you'll be dealing with patients, it's important to convey empathy during your interview. Think of scenarios where you've handled sensitive situations or provided support to others. This will highlight your ability to connect with patients and handle their queries with care.
✨Be Ready for IT Questions
Familiarity with IT systems is a plus for this role. Brush up on basic office software and any experience you have with healthcare systems. If you’re not familiar with SystemOne, do a bit of research so you can discuss how you'd adapt to new technologies during the interview.