Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: Join Rosedean House Surgery, a community-focused GP practice in Liskeard.
- Benefits: NHS pension, 25 days leave, wellbeing support, and professional development.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Excellent communication skills and confidence with IT systems.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as a Receptionist (Patient Navigator) at Rosedean House Surgery! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!
Rosedean House Surgery is seeking a Receptionist (Patient Navigator) to join our team. Exact working hours and shifts will be discussed and agreed with the successful candidate. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
About Us
Rosedean House Surgery is a well-established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. We’re proud to continue a long tradition of healthcare in the area, offering high-quality, patient-centred services in a friendly and collaborative environment.
If you’re ready to take on a rewarding role where your skills will make a real difference, we’d love to hear from you. Apply now and become an integral part of our team!
Location: 8 Dean St, Liskeard PL14 4AQ
System used: EMIS
Why join us?
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMG’s refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Join OneMedical Group. Shape a healthier future. For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens — bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities — working in true partnership with the NHS.
At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Patient Navigator employer: OneMedical Group
Contact Detail:
OneMedical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Rosedean House Surgery. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you’d handle patient inquiries or manage multiple phone calls. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Show off your personality! As a Patient Navigator, being friendly and approachable is key. During your interview, let your natural charm shine through. Share personal anecdotes that highlight your communication skills and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Navigator
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can connect with patients, so a warm tone goes a long way.
Highlight Relevant Skills: Make sure to emphasise your communication skills and any experience you have with IT systems. Even if you haven’t worked in healthcare before, showcasing your organisational abilities and attention to detail will help us see how you can fit into our team.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention specific responsibilities like managing appointments or handling patient queries to show that you understand the role and are ready to jump in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not give it a go?
How to prepare for a job interview at OneMedical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Navigator. Familiarise yourself with tasks like managing check-ins, handling patient inquiries, and using the EMIS system. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Patient Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Practice articulating your thoughts clearly and empathetically, as this will demonstrate your ability to handle patient interactions professionally.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like a surgery, being organised is crucial. Think of specific instances where you've successfully managed multiple tasks or appointments. Be ready to discuss how you prioritise tasks and maintain accuracy, especially when handling patient information.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the surgery's approach to patient care. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.