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- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: Join the friendly team at Rosedean House Surgery.
- Benefits: Enjoy NHS pension, 25 days leave, and discounts.
- Other info: Part-time role with opportunities for growth and community impact.
- Why this job: Make a difference in patient care while developing your skills.
- Qualifications: Great communication skills and IT confidence; healthcare experience is a plus.
The predicted salary is between 26500 - 27500 £ per year.
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!
Rosedean House Surgery is seeking a Receptionist (Patient Navigator) to join our team on a Permanent part‑time contract. The candidate must be available to work Monday to Friday during the practice opening hours. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast‑paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential.
Key Responsibilities
- Welcoming patients and visitors, managing check‑ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Our Benefits
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Participation in OMG’s Refer a Friend scheme
- Eye care vouchers
- Cycle to work scheme
- Access to NHS Discounts
Payrate: £12.71
Location: 8 Dean St, Liskeard PL14 4AQ
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Patient Navigator in Cornwall employer: OneMedical Group
Contact Detail:
OneMedical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator in Cornwall
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Rosedean House Surgery. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administrative tasks. Think about examples from your past experiences that highlight your communication skills and ability to handle pressure.
✨Tip Number 3
Show off your IT skills! Since confidence in using IT systems is key for this role, be ready to discuss any relevant software you've used before. If you have experience with EMIS or similar systems, make sure to mention it!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the position.
We think you need these skills to ace Patient Navigator in Cornwall
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Skills: Make sure to emphasise your excellent communication skills and any experience you have with IT systems. We’re looking for someone who can handle multiple tasks, so give us examples of how you’ve done this in the past.
Be Professional Yet Approachable: While we love a casual tone, remember that professionalism is key. Balance your informal style with a respectful approach, especially when discussing your experience and qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OneMedical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Navigator. Familiarise yourself with tasks like managing check-ins, handling patient inquiries, and using the EMIS system. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Patient Navigator, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Demonstrate Empathy and Professionalism
In healthcare, empathy is crucial. Think of instances where you've shown understanding and patience, particularly when dealing with difficult situations or patients. Highlighting these experiences will show that you can provide a positive experience for patients.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the surgery's culture, team dynamics, or how they handle busy periods. This not only shows your interest but also helps you gauge if the environment is right for you.