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- Tasks: Support communities by managing rent and service charge payments effectively.
- Company: One Manchester, a passionate provider of quality homes and services.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration and a proactive approach to problem-solving.
- Other info: Join a supportive team focused on community improvement and inclusivity.
The predicted salary is between 22000 - 32000 £ per year.
Salary: £27,395 per annum
Contract: Permanent
Application Deadline: 16/02/2026
Post date: 3 February 2026
Full Time, Permanent
Support our communities. See the difference you can make in our city. At One Manchester, we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Collection Assistant to join our Income and allocations service, which provides support to our customers in managing their rent and service charge payments to One Manchester. We are looking for someone to provide administrative support to enable the smooth running of our income collection processes. You will interact with customers, liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.
What we’re looking for:
- Proven experience in an administrative role, with the ability to work accurately to tight deadlines.
- Experience of working in a targeted, performance-driven environment and delivering against KPIs.
- Experience of discussing debt owed with customers, particularly in relation to former tenant and garage arrears.
- Strong ability to work effectively both as part of a team and independently, meeting objectives and deadlines.
- Good working knowledge of IT systems.
- Ability to maintain accurate records and produce concise, relevant notes.
- Flexibility in approach with the ability to adapt to new working practices, as necessary.
- Proactive in sharing ideas and suggestions to improve efficiency across workstreams.
- Experience of working within income collection of a housing organisation and providing administrative support within a team environment is advantageous.
Why take up the challenge with One Manchester?
This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we’d love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one of our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Collection Assistant (Debt Recovery / Collection) in Manchester employer: Onemanchester
Contact Detail:
Onemanchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Assistant (Debt Recovery / Collection) in Manchester
✨Tip Number 1
Get to know the company! Research One Manchester and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills. As an Income Collection Assistant, you'll be discussing sensitive topics with customers. Role-play these conversations with a friend or family member to build your confidence and ensure you can handle tough discussions with empathy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at One Manchester.
We think you need these skills to ace Income Collection Assistant (Debt Recovery / Collection) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Collection Assistant role. Highlight your administrative experience and any relevant skills that match the job description, like your ability to work under tight deadlines and your experience in debt discussions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting communities and how your background makes you a great fit for One Manchester. Don’t forget to mention your proactive approach to improving efficiency!
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, be sure to provide examples of how you've successfully managed tasks or projects in the past. This will show us that you can handle the responsibilities of the Income Collection Assistant position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative to follow our preferred process!
How to prepare for a job interview at Onemanchester
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Collection Assistant. Familiarise yourself with debt recovery processes and the importance of managing rent and service charge payments. This will show your genuine interest in the position and help you answer questions confidently.
✨Showcase Your Experience
Be ready to discuss your previous administrative roles and how they relate to this position. Highlight any experience you have in a performance-driven environment, especially if you've dealt with debt discussions. Use specific examples to demonstrate your skills and achievements.
✨Demonstrate Organisational Skills
Since this role requires excellent organisational skills, prepare to talk about how you manage your workload and meet deadlines. You might want to share a story about a time when you successfully juggled multiple tasks or improved a process in your previous job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in income collection, or how they measure success in this role. This shows that you're engaged and thinking about how you can contribute to their goals.
