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- Tasks: Support our communities by providing excellent customer service in the Repairs Hub.
- Company: One Manchester, a passionate organisation dedicated to quality homes and community support.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months experience in customer service and strong communication skills.
- Other info: Join a diverse team committed to equality and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting position available for a Customer Advisor to join our Repairs Hub! You’ll meet the expectations of our customers through interactions that are easy, friendly and demonstrate high levels of skills, knowledge and autonomy. We’re looking for those who will support the delivery of our response to Awaab’s Law, ensuring that repairs are correctly diagnosed and scheduled in line with agreed timescales. You’ll ensure the work scheduling within the Repairs Hub offers the best outcomes for our customers and aims to resolve issues at the first point of contact.
What we’re looking for:
- At least 12 months experience in a customer services environment.
- Excellent verbal and written skills across a broad range of audience including managers, colleagues, and customers.
- Ability to remain calm under pressure operating with empathy, understanding and diplomacy.
- Ability to work effectively as a part of a team.
- Ability to adapt your style to meet the needs of the individual, particularly for sensitive situations and people with specific needs or vulnerabilities.
- Being able to effectively and sensitively manage social media enquiries to maintain the positive reputation of One Manchester.
Equality, diversity and inclusion
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Other information
Please note, you will be required to work service operating hours on a rota basis (as advertised to customers). These hours are subject to change as required. If this sounds like you then apply today, we’d love to hear from you! We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Customer Advisor (Repairs Hub) in Manchester employer: Onemanchester
Contact Detail:
Onemanchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Repairs Hub) in Manchester
✨Tip Number 1
Get to know the company! Research One Manchester and understand their values, especially around community support and inclusivity. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve had to handle difficult situations or provide exceptional service. Be ready to share these experiences in your interviews to demonstrate your ability to remain calm and empathetic under pressure.
✨Tip Number 3
Show off your communication skills! Whether it’s through social media or face-to-face interactions, be prepared to discuss how you can effectively manage enquiries and maintain a positive reputation for One Manchester. This is key for the Customer Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at One Manchester. We can’t wait to see your application!
We think you need these skills to ace Customer Advisor (Repairs Hub) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Advisor. Use keywords from the job description to show that you understand what we’re looking for.
Show Off Your Communication Skills: Since excellent verbal and written skills are key, ensure your application is clear and concise. Don’t forget to proofread for any typos or errors – we want to see your best work!
Demonstrate Empathy and Understanding: In your application, share examples of how you've handled sensitive situations in the past. This will show us that you can remain calm under pressure and adapt your style to meet individual needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Onemanchester
✨Know the Company Inside Out
Before your interview, take some time to research One Manchester. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about customer interaction, prepare examples from your past experience that highlight your ability to handle customer queries with empathy and professionalism. Think of specific situations where you resolved issues or improved customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and reflect back what you’ve heard to show you understand the needs of the customers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to customer service. Prepare by thinking through how you would handle sensitive situations or manage social media enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
