Sales Order Processing Administrator TLNT1_NI

Dept: NI Sales Team

Report to: NI Sales Manager

Essential Criteria:

• A minimum of 2 years work experience in an office environment, preferably production based.
• Strong administrative background, ideally in order processing, customer service, or sales support.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office (especially Excel).
• Strong communication skills, both written and verbal.
• Ability to prioritise tasks, manage deadlines, and work in a fast-paced environment.
• Problem-solving mindset with a proactive approach to resolving issues.
• Experience working with logistics or supply chain teams is an advantage.
• Good ability to work with others and a positive attitude.

Key Tasks:

• Process customer orders accurately and efficiently using internal systems.
• Verify pricing before confirming orders.
• Maintain accurate ERP data, including stock adjustments, order amendments, and production updates.
• Support invoicing and credit control by ensuring correct billing information and documentation.
• Provide an exceptional level of customer service at all times.
• Participate in all job training and coaching.
• Identify opportunities to improve procedures and enhance the customer service experience.
• Adhere to Health and Safety regulations at all times.
• Ensure good working relations are maintained with colleagues at all times.
• Ensure that absenteeism and tardiness are kept to a minimum.
• Ensure that company policies are adhered to at all times within the department, this includes the Equal Opportunities Policy, Harassment Policy, Health and Safety Policy and Training Policy.
• Any other reasonable duties requested.

Personal Attributes:

• Organised.
• Customer-focused with a positive attitude.
• Team player who collaborates well across departments.
• Adaptable and comfortable working with changing priorities.

Based: The successful candidate will be based in Strabane

Hours: 39 hour working week.