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For Companies At a Glance
- Tasks: Provide outstanding customer service and guide clients through property transactions.
- Company: Join Movera, a leading modern conveyancing firm with a passion for client care.
- Benefits: Enjoy 25 days holiday, hybrid working, and free legal fees for your own moves.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a friendly attitude; prior customer service experience is a plus.
- Other info: Dynamic workplace culture with opportunities for career growth and frequent socials.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for more brilliant people to join our Client Success Team, based at our state-of-the-art Stockport office. If you have great communication skills and enjoy connecting with people, we are looking for you. We are passionate about client care and creating better moving experiences for all, reflected in our 4.8* Trustpilot rating. We will provide comprehensive training and ongoing support to enhance your skills and knowledge, with opportunities for career growth and advancement within the company.
ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We are on a mission to transform the moving market, for our people, partners and clients, enabled by technology but with people at the heart of everything we do.
The Role
As a Client Success Specialist, you will be the friendly voice guiding our clients through their property transactions. Your role is crucial in ensuring every interaction leaves a positive impression and eases any concerns our clients may have.
Key Responsibilities
- Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
- Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
- Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
- Maintain accurate records of client interactions and transactions, updating databases with relevant information.
- Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.
What you’ll need
- Excellent verbal and written communication skills, with a friendly and approachable demeanour.
- Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
- Prior experience in customer service.
- Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
- Proficient in basic computer applications and the ability to learn new software quickly.
This is a full-time, permanent role, Monday to Friday. Start times of 8:30 am or 9:00 am with a 5:00 pm finish. Please be aware that we cannot accommodate any holidays of more than a couple of days during the first 4-6 weeks to ensure you get the most out of your training. The start date for this role is the 13th April 2026.
What we can offer
- 25 days holiday, plus your Birthday off!
- Hybrid working
- Free conveyancing legal fees
- Moving home days off
- Volunteering days
- Retailer discounts and frequent socials
- Refer a friend bonuses
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.
At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
DBS and Financial Checks
Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.
Customer Service Advisor in Stockport employer: O'Neill Patient Solicitors LLP
Contact Detail:
O'Neill Patient Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Movera and ONP Solicitors. Understanding their mission and values will help you connect better during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients, try role-playing common customer service scenarios with a friend. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to stay calm under pressure and highlight your proactive approach to improving customer satisfaction.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll get all the latest updates about the role and our awesome company culture!
We think you need these skills to ace Customer Service Advisor in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about great communication, make sure your application highlights your verbal and written skills. Use clear and friendly language to show us you can connect with people just like you would in the role!
Tailor Your Application: Take a moment to read through the job description and tailor your application to match. Mention any relevant experience or skills that align with what we're looking for, especially in customer service.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable demeanour is key, so show us how you’d bring that to our team.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at O'Neill Patient Solicitors LLP
✨Know the Company Inside Out
Before your interview, take some time to research ONP Solicitors and Movera. Understand their mission, values, and what sets them apart in the conveyancing market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their Client Success Team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries in the past. Remember, it’s all about making a positive impression!
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as dealing with a frustrated client or explaining complex legal terms. Prepare your responses to these situations, focusing on how you would remain calm and provide excellent service. This will demonstrate your problem-solving abilities and empathy.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training process, career growth opportunities, or how the team collaborates to enhance client satisfaction. This shows that you're not just interested in the job, but also in contributing to the team's success.
